Unidosus Counseling Connection (Ucc) in Phoenix, AZ

UnidosUS, formerly known as the National Council of La Raza, is the nation's largest Hispanic civil rights and advocacy organization with over 50 years of history. The organization operates through a unique network of nearly 300 community-based organization affiliates across the United States and Puerto Rico, combining research, advocacy, and direct programs to address social, economic, and political barriers affecting Latino communities. Unidos Counseling Connection (UCC) is a non-traditional call center operation based in Phoenix, Arizona that provides free housing and financial literacy counseling to clients.

The service operates through telephone and virtual sessions, connecting clients with trained housing counselors from their affiliate network who deliver one-on-one guidance. UCC distinguishes itself by operating a hybrid workforce model where counseling is delivered remotely through a centralized call center, rather than traditional in-person office locations. The counseling services span pre-purchase education, foreclosure prevention and resolution, post-modification guidance, and broader financial capability training.

This approach allows UnidosUS to scale services across their affiliate network while maintaining consistent quality standards and organizational mission alignment. The service is explicitly designed to serve Latino communities and those seeking to build financial stability, with bilingual Spanish-language capability preferred among counselors. A key caveat is that this is a job posting for hiring a housing counselor position rather than a direct consumer-facing marketing page, meaning specific pricing, availability, or enrollment procedures are not detailed in the available source material.