American Consumer Credit Counseling, Inc.

Free-Help · MA

Rating: 4.7/5

American Consumer Credit Counseling, Inc. logo

ACCC is a 501(c)(3) nonprofit credit counseling agency founded in 1991, offering free debt management programs starting at \/month. BBB A+ rated with 4.98 stars, NFCC member, licensed in all 50 states.

Official Website

https://www.consumercredit.com

American Consumer Credit Counseling, Inc. Review

American Consumer Credit Counseling (ACCC) is a 501(c)(3) nonprofit credit counseling agency founded in 1991, headquartered in Auburndale, Massachusetts. The organization has built one of the strongest reputations in the credit counseling industry over three decades, earning consecutive "Best of Better Business Bureau" awards in 2022 and 2023, an A+ BBB rating with 4.98 stars from over 450 reviews, and a perfect 5.0 Google rating from more than 35,000 reviews. ACCC is accredited by the Council on Accreditation (COA), is a member of the National Foundation for Credit Counseling (NFCC), and is licensed, registered, and bonded to operate in all 50 states plus Washington, D.C.

ACCC's primary offering is its Debt Management Plan (DMP), through which the organization negotiates directly with creditors to reduce interest rates, waive late fees, and consolidate multiple unsecured debt payments into a single monthly payment. The DMP enrollment fee is just \9 with ongoing monthly maintenance fees starting at \ — making ACCC one of the most affordable options in the industry. Beyond DMPs, ACCC provides free initial credit counseling sessions, HUD-approved housing counseling (including pre-purchase education and foreclosure prevention), bankruptcy counseling and pre-discharge education certificates, student loan counseling, and financial literacy workshops.

All counselors are certified and the organization reinvests revenue into consumer services rather than shareholder profits.

The nonprofit structure aligns ACCC's incentives with consumer outcomes rather than profit generation, which is a meaningful differentiator in an industry where for-profit debt relief companies may prioritize enrollment over suitability. With only 8 BBB complaints closed in three years despite serving thousands of clients, ACCC's complaint ratio is exceptionally low. The CFPB database shows a 100% timely response rate and 100% resolution rate on filed complaints.

However, consumers should understand that DMPs require closing enrolled credit card accounts (which temporarily impacts credit utilization and scores), do not reduce the principal owed, depend on creditor participation, and typically take 3-5 years to complete.

In the broader landscape of credit counseling agencies, consumers have several paths to managing debt. Professional credit repair companies can address inaccurate items on credit reports, while debt relief companies negotiate settlements for less than owed — a more aggressive approach than counseling. For those building or rebuilding credit, secured credit cards and credit builder loans provide structured paths to improvement. Debt consolidation loans from banks or online lenders can simplify payments at potentially lower rates. Credit monitoring services help track progress throughout any financial recovery journey, and tools like a debt payoff calculator can help consumers compare payoff strategies before committing to a program.

Counselors can evaluate whether an installment loan for debt consolidation makes sense given income and obligations.

CFPB Consumer Response Profile

Public-record data from the Consumer Financial Protection Bureau, 2023-present. Complaint counts alone can reflect company size — the pattern of responses is usually more informative than raw volume. How to read this data →

Complaints on record
9
Recorded response-outcome rate
100%
Timely response rate
100%
Top issue categories
  • · Customer service/Customer relations
  • · Didn't provide services promised
  • · Fraud or scam

CFPB data last checked 2026-03-20. Source: consumerfinance.gov/data-research/consumer-complaints.

Pros & Cons

Reader-focused summary of the strongest reasons to consider American Consumer Credit Counseling, Inc. and the factors most worth weighing before contracting. Individual outcomes depend on your credit situation and goals.

Pros

  • Nonprofit 501(c)(3) structure aligns incentives with the consumer, not profit generation
  • Accredited by the Council on Accreditation (COA) and NFCC member — meaningful third-party oversight
  • HUD-approved housing counseling adds credibility and breadth beyond basic credit services
  • Reported free initial credit counseling session lowers the barrier to getting help
  • Exceptionally high customer satisfaction ratings across a large review base (5.0 from 1,400+ reviews)
  • Nationwide service availability via phone and online, not limited to local walk-in clients

Areas to Consider

  • !Debt Management Plans require closing enrolled credit accounts, which can negatively impact credit utilization and score in the short term
  • !DMPs reduce interest rates but do not reduce principal — total debt owed remains the same
  • !Creditor participation is not guaranteed; results depend on which lenders agree to ACCC's proposed terms
  • !Multi-year repayment timelines (typically 3–5 years) require sustained financial discipline that not all clients can maintain
  • !Services are primarily suited to unsecured debt (credit cards, personal loans) — less useful for secured debt like mortgages or auto loans

Verdict Summary

American Consumer Credit Counseling, Inc. works best for consumers who value nonprofit 501(c)(3) structure aligns incentives with the consumer, not profit ge and can accept the tradeoff of debt management plans require closing enrolled credit accounts, which can negati. Compare against similar providers below before signing any contract.

Services & Features

Services offered

Feature Checklist

Credit Monitoring
All Three Bureaus
Goodwill Letters
Cease Desist Letters
Debt Validation
Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor
Ai Powered

Best For

Before You Contact American Consumer Credit Counseling, Inc.

Before signing up with any Free Help provider, review these safeguards:

Compare Your Needs With American Consumer Credit Counseling, Inc.

Match these decision factors against American Consumer Credit Counseling, Inc.'s profile before committing. This rubric mirrors what independent consumer-finance research typically checks for Free Help providers.

Category

Free Help

Service scope

10 services listed

Geographic coverage

2 states

Match to your priorities

  • Budget priority: Pricing published above — factor in setup, monthly, and cancellation fees over the full expected service window.
  • Complexity priority: Consider American Consumer Credit Counseling, Inc.'s stated strengths (Nonprofit 501(c)(3) structure aligns incentives with the consumer, not profit generation) against your specific credit situation.
  • Timeline priority: Free Help typically takes 3-6 months for meaningful outcomes. Providers guaranteeing overnight results are red flags under federal consumer protection law.
  • Recourse priority: Confirm state licensing via your state regulator and check the CFPB complaint database before contracting.
  • Alternatives: Compare against all Free Help providers, DIY options via non-profit counseling agencies, and free CFPB resources.

Pricing

  • Monthly Price: 7
  • Setup Fee: 39
  • Money Back Guarantee: False
  • Guarantee Details: No money-back guarantee; fees are among the lowest in the industry.
  • Free Consultation: True
  • Tiers: [{'name': 'Free Credit Counseling', 'price': 0, 'features': ['One-on-one credit counseling session', 'Budget analysis and action plan', 'Debt-to-income ratio assessment', 'Educational resources and workshops', 'No obligation to enroll in DMP']}, {'name': 'Debt Management Plan', 'price': 7, 'features': ['Creditor negotiation for lower interest rates', 'Single consolidated monthly payment', 'Ongoing financial coaching', 'Online account portal access', 'Progress tracking and creditor updates', '$39 one-time enrollment fee']}]
  • Currency: USD

Frequently Asked Questions

What services does American Consumer Credit Counseling, Inc. offer?

American Consumer Credit Counseling, Inc. offers 10 services including Free initial credit counseling session, Debt Management Plan (DMP) enrollment and creditor negotiation, Budgeting and financial coaching, HUD-approved housing counseling, Pre-purchase homebuyer counseling, and 5 more. Confirm current service list directly with the provider before contracting.

Who is American Consumer Credit Counseling, Inc. best suited for?

American Consumer Credit Counseling, Inc.'s profile signals suggest it may fit: Consumers with $3,000-$50,000 in unsecured credit card debt seeking a structured, nonprofit-guided repayment plan; Individuals who want to avoid bankruptcy and debt settlement but need professional help negotiating lower interest rates with creditors; Homeowners needing HUD-approved housing counseling for foreclosure prevention or pre-purchase guidance; Anyone seeking free financial education and budgeting workshops with no sales pressure. Individual outcomes vary based on your specific situation.

What are the strengths and weaknesses of American Consumer Credit Counseling, Inc.?

Key strengths: Nonprofit 501(c)(3) structure aligns incentives with the consumer, not profit generation; Accredited by the Council on Accreditation (COA) and NFCC member — meaningful third-party oversight; HUD-approved housing counseling adds credibility and breadth beyond basic credit services. Areas to consider: Debt Management Plans require closing enrolled credit accounts, which can negatively impact credit utilization and score in the short term; DMPs reduce interest rates but do not reduce principal — total debt owed remains the same.

How does American Consumer Credit Counseling, Inc. compare to similar companies?

In the Free Help category, comparable providers include Cambridge Credit Counseling Corp., Navicore Solutions, Take Charge America. Each company has different strengths, so compare services, pricing, and consumer complaint records before deciding what to do next.

Where does American Consumer Credit Counseling, Inc. operate?

American Consumer Credit Counseling, Inc. serves customers in 2 states including All 50 states, District of Columbia. Confirm current service availability in your state directly with the provider.

How much does American Consumer Credit Counseling, Inc. cost?

Listed pricing for American Consumer Credit Counseling, Inc.: monthly price: 7; setup fee: 39; money back guarantee: False. Pricing may change — verify current fees directly with the provider before signing any contract.

Visit American Consumer Credit Counseling, Inc.

State Consumer Finance Context

This is state-level context for Free Help consumers in Massachusetts. It does not confirm that American Consumer Credit Counseling, Inc. or this specific location is licensed.

State regulator: Massachusetts Division of Banks
Consumer protection: Massachusetts Attorney General Consumer Protection Division

Credit and debt help rules in Massachusetts

Key state rules to check

Payday lending in Massachusetts: Banned

Usury cap: 20% for consumer loans (criminal usury at 20%); payday lending banned

Complaint resources

State references

Massachusetts bans payday lending through rate caps and has one of the nation's strongest consumer protection laws (Chapter 93A). The Division of Banks regulates all consumer lenders with strict requirements. Consumers can file complaints with the Division of Banks or the Attorney General.

Similar Companies

Comparable Free Help providers with similar service scope. Ratings reflect stored review context; verify current licensing and pricing directly before contracting.

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NFCC-certified nonprofit offering free credit counseling, debt management plans, housing counseling, and bankruptcy guidance since 1996.

Rating 4.6/5

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Notable: NFCC-certified nonprofit with 30 years of operation since 1996 — not a for-profit debt settlement company

Navicore Solutions logo

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Consolidated Credit

Nonprofit credit counseling agency offering free counseling, debt management programs, and HUD-approved housing help. Rated 4.7/5 from 9,144 reviews.

Rating 4.4/5

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Notable: Free initial credit counseling with certified counselors — no cost to review your situation

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Related Questions

Quick Summary

American Consumer Credit Counseling, Inc. — Free Help in MA.

Overall rating: 4.7/5

ACCC is a 501(c)(3) nonprofit credit counseling agency founded in 1991, offering free debt management programs starting at \/month. BBB A+ rated with 4.98 stars, NFCC member, licensed in all 50 states.

Next Steps

  1. Compare American Consumer Credit Counseling, Inc. against similar options above.
  2. Run our borrowing power quiz to see how American Consumer Credit Counseling, Inc. matches your situation.
  3. Check state regulator listings for American Consumer Credit Counseling, Inc.'s licensing before committing.
  4. Visit American Consumer Credit Counseling, Inc. once you're ready.

Glossary of Terms

Common terms that come up when comparing Free Help providers. Full glossary at creditdoc.co/glossary/.

Amortization — Loan Amortization
The process of paying off a loan through regular payments that cover both principal and interest. Early payments are mostly interest; later payments are mostly principal.
Why it matters: Understanding amortization explains why paying extra early in a loan saves the most money — you're reducing the principal that interest is calculated on.
Example: Month 1 of a $200,000 mortgage at 6%: your $1,199 payment splits as $1,000 interest + $199 principal. By month 300: only $47 goes to interest and $1,152 goes to principal.
Balloon Payment
A large lump-sum payment due at the end of a loan, after a period of smaller monthly payments. The loan isn't fully paid off by the regular payments — the balloon settles it.
Why it matters: Balloon payments make monthly payments look affordable but create a financial cliff. If you can't pay or refinance at the end, you could lose your home or asset.
Example: A 5-year balloon mortgage on $200,000: you pay $1,054/month (as if it were a 30-year loan), but after 5 years you owe a balloon of $186,108 all at once.
Collateral — Loan Collateral
An asset you pledge to the lender as security for a loan. If you stop paying, the lender can seize and sell that asset to recover their money.
Why it matters: Secured loans (with collateral) have lower interest rates because the lender has less risk. But you could lose your home, car, or savings if you default.
Example: A mortgage uses your house as collateral. A car loan uses your vehicle. A title loan uses your car title. If you miss payments, the lender can foreclose or repossess.
Cosigner — Loan Cosigner
A person who agrees to repay your loan if you can't. They're equally responsible for the debt, and their credit is affected by your payment behavior.
Why it matters: Cosigning helps people with thin credit get approved or get better rates. But it's a huge risk for the cosigner — they're on the hook for the full amount if you default.
Example: A parent cosigns their child's $30,000 student loan. The child stops paying after 6 months. The parent is now legally required to make the payments or face collections, lawsuits, and credit damage.
Credit Bureau — Credit Reporting Agency (Bureau)
A company that collects and sells information about your credit history. The three major bureaus are Equifax, Experian, and TransUnion.
Why it matters: Not all lenders report to all three bureaus, so your reports may differ. You should check all three reports because an error on one could be costing you money.
Example: Your car loan only reports to Equifax and TransUnion. Your Experian report doesn't show that good payment history, so your Experian score is 15 points lower.
Credit Freeze — Security Freeze / Credit Freeze
A free tool that locks your credit report so no one (including you) can open new accounts until you lift it. It's the strongest protection against identity theft.
Why it matters: A credit freeze prevents criminals from opening loans in your name, even if they have your Social Security number. It's free by law and doesn't affect your credit score.
Example: Your data was in a breach. You freeze your credit at all 3 bureaus (takes 10 minutes online). A thief tries to open a credit card in your name — denied because the lender can't pull your frozen report.
Credit Mix — Credit Mix (Types of Credit)
The variety of credit accounts you have — credit cards (revolving), auto loans (installment), mortgage, student loans, etc. Having multiple types shows you can manage different kinds of debt.
Why it matters: Credit mix accounts for about 10% of your FICO score. Having only credit cards isn't as strong as having a card, an installment loan, and a mortgage.
Example: Borrower A has 3 credit cards. Borrower B has 2 credit cards, a car loan, and a student loan. Even with the same payment history and utilization, Borrower B's score is typically higher.
Credit Report — Consumer Credit Report
A detailed record of your borrowing history maintained by credit bureaus. It lists every loan, credit card, payment history, collection, and public record tied to your name.
Why it matters: Errors on credit reports are common — 1 in 5 consumers has at least one mistake. Checking your report regularly is the first step to fixing errors that are costing you money.
Example: You pull your free report from AnnualCreditReport.com and find a $2,400 medical collection you already paid. You dispute it, the bureau verifies it's resolved, and your score goes up 40 points.
Credit Score
A 3-digit number (300-850) that summarizes how reliably you've handled borrowed money. Higher scores mean lower risk to lenders and better loan terms for you.
Why it matters: Your credit score determines whether you get approved and at what rate. A 100-point difference can mean thousands of dollars more or less in interest over a loan's life.
Example: On a $250,000 30-year mortgage: a 760 score gets you 6.2% ($1,536/month). A 660 score gets 7.4% ($1,729/month). Over 30 years, the lower score costs you $69,480 more.
Credit Utilization — Credit Utilization Ratio
The percentage of your available credit that you're currently using. If you have $10,000 in credit limits and owe $3,000, your utilization is 30%.
Why it matters: Utilization is the second-biggest factor in your credit score (after payment history). Keeping it below 30% helps your score; below 10% is ideal.
Example: You have 3 cards with a $15,000 total limit. You're carrying $4,500 in balances (30% utilization). Paying down to $1,500 (10% utilization) could boost your score by 20-50 points.
Default — Loan Default
When you fail to repay a loan according to the agreed terms — usually after 90-180 days of missed payments. It's the point where the lender gives up on collecting normally.
Why it matters: Default triggers severe consequences: credit score drops 100+ points, the debt may be sent to collections, you could be sued, and your wages or assets could be seized.
Example: You miss 4 consecutive car payments. The lender declares your loan in default, repossesses your car, sells it at auction for $8,000, and you still owe the remaining $5,000 (called a deficiency balance).
FICO Score — Fair Isaac Corporation Score
The most widely used credit scoring model, created by Fair Isaac Corporation. 90% of top lenders use FICO scores for lending decisions.
Why it matters: FICO has many versions (FICO 8, 9, 10). Mortgage lenders still use older versions (FICO 2, 4, 5), so your mortgage score may differ from what free apps show you.
Example: Your FICO 8 score (used for credit cards) is 740. Your FICO 5 score (used for mortgages) is 725 because it weighs collections differently. Same credit history, different scores.
Hard Inquiry — Hard Credit Inquiry (Hard Pull)
When a lender checks your credit report because you've applied for credit. Each hard inquiry can lower your score by 5-10 points and stays on your report for 2 years.
Why it matters: Multiple hard inquiries in a short period suggest you're desperately seeking credit, which is a red flag. Exception: mortgage and auto loan shopping within 14-45 days counts as one inquiry.
Example: You apply for 5 credit cards in one month. Each application triggers a hard inquiry. Your score drops 25-50 points from the inquiries alone, making each subsequent application harder.
Loan Term (Tenor) — Loan Term / Tenor
How long you have to repay the loan, measured in months or years. A shorter term means higher monthly payments but less total interest paid.
Why it matters: Longer terms feel more affordable monthly but cost much more overall. A 30-year mortgage costs almost double in interest compared to a 15-year mortgage on the same amount.
Example: Borrowing $200,000 at 6.5%: A 15-year term costs $1,742/month ($113,561 total interest). A 30-year term costs $1,264/month ($255,088 total interest). You save $141,527 with the shorter term.
Origination Fee — Loan Origination Fee
A one-time fee the lender charges to process and set up your loan. It covers their costs for underwriting, verifying your information, and preparing paperwork.
Why it matters: Origination fees are usually 1-8% of the loan amount and are often deducted from your loan proceeds — so you receive less than you borrowed.
Example: You're approved for a $10,000 personal loan with a 5% origination fee. The lender deducts $500 upfront, so you receive $9,500 in your bank account but owe $10,000 plus interest.