Take Charge America logo

Take Charge America in Phoenix, AZ

4.9/5

Nonprofit NFCC-certified credit counseling agency offering free initial consultations and paid Debt Management Plans to reduce interest rates on unsecured debt since 1987.

Data compiled from public sources · Rating from CreditDoc methodology

From Free/mo BBB: A+ Free Consultation Visit Website

Take Charge America Review

Take Charge America (TCA) is a nonprofit financial counseling organization founded in 1987 and headquartered in Arizona. Over 35 years of operation, TCA has served more than 2 million clients and helped manage over $6 billion in debt. The agency holds an A+ rating from the Better Business Bureau of Arizona, is accredited by the Council on Accreditation (COA), and is a member of both the National Foundation for Credit Counseling (NFCC) — widely regarded as the gold standard in the counseling field — and the Financial Counseling Association of America (FCAA), which requires strict statutory compliance. TCA explicitly states it is not a lender, not a credit repair company, and does not make loans.

TCA's flagship service is a Debt Management Plan (DMP), a structured repayment program in which TCA negotiates directly with creditors to reduce interest rates (their website illustrates a reduction from roughly 25% to around 8%), waive late and over-limit fees, and consolidate multiple payments into one monthly payment. DMPs typically run three to five years and cover unsecured debt such as credit cards and collection accounts, with eligibility ranging from $2,000 to $500,000 in total unsecured balances. Beyond DMPs, TCA offers debt settlement for negotiated payoffs below the full balance, pre-bankruptcy counseling certificates required by federal law, and housing counseling covering first-time homebuyers and foreclosure or eviction avoidance. All initial consultations and debt estimates are free with no obligation.

What distinguishes TCA from for-profit debt companies is its nonprofit mission: savings generated through creditor negotiations go back to clients rather than shareholders. The agency offers bilingual services in English and Spanish, allows clients to customize payment dates, and operates an online counseling option in addition to phone-based sessions. Their client portal (MY TCA LOGIN) and live chat bot provide self-service access. With $540 million in debt currently under management and over $100 million in total client savings documented, TCA has a verifiable track record that few peer organizations can match.

TCA is a strong choice for consumers buried in high-interest unsecured credit card debt who want professional negotiation without resorting to bankruptcy or predatory settlement mills. The main limitations are worth noting: DMP fees are not published on their website, so consumers must call for specifics. The 3-to-5-year repayment commitment is long, and enrolling typically requires closing the credit accounts included in the plan — which can temporarily affect credit scores. TCA does not handle secured debt like mortgages or auto loans, and their services are most beneficial to those with meaningful unsecured balances who are current or only slightly behind on payments.

Within the broader landscape of financial assistance, credit counseling represents one of the most cost-effective paths to financial stability. Unlike debt relief companies that negotiate reduced balances through settlement — which damages credit scores — nonprofit counselors focus on budgeting, education, and structured repayment. Consumers may also benefit from credit monitoring services to track their progress, or credit repair services if inaccurate items are affecting their reports. For those carrying high-interest balances, debt consolidation loans through personal loan lenders offer another way to reduce monthly payments while maintaining positive credit history. Nonprofit counselors can help consumers evaluate whether an installment loan for debt consolidation makes sense given their income and existing obligations.

Services & Features

Bankruptcy Counseling Certificate (federally required pre-filing)
Budget Coaching and Tools
DIY Debt Resources and Consumer Education
Debt Consolidation guidance
Debt Estimation Calculator
Debt Management Plan (DMP) — structured 3-to-5-year repayment program
Debt Settlement — negotiated payoff for less than full balance owed
Financial Education Center — articles, webinars, money lesson plans
Foreclosure and Eviction Avoidance Counseling
Free Credit Counseling (no obligation initial session)
Housing Counseling — home purchase and first-time buyer guidance
Online Counseling Sessions

Feature Checklist

Mobile App
Online Portal
Score Tracking
Credit Education
Personal Advisor
Identity Theft Protection

Pricing Plans

Free Credit Counseling

Free /mo
  • Certified credit counseling session
  • Budget analysis and financial review
  • Debt management options assessment
  • HUD-approved housing counseling
  • No obligation to enroll
Get Started
Most Popular

Debt Management Plan

Free /mo
  • Creditor-negotiated interest rate reductions
  • Single consolidated monthly payment
  • Late fee and over-limit fee elimination
  • Financial education and workshops
  • Progress tracking and reporting
Get Started

Pros & Cons

Pros

  • Nonprofit agency founded in 1987 with 35+ years of operation and 2 million+ clients served
  • NFCC member — the recognized gold standard in nonprofit financial counseling
  • BBB A+ rating maintained for decades, plus COA and FCAA accreditations
  • Negotiates directly with creditors to reduce interest rates (illustrated: ~25% down to ~8%) and waive late/over-limit fees
  • Free initial counseling and debt estimates with no obligation to enroll
  • Ends collection calls upon enrollment in a Debt Management Plan
  • Bilingual services available in English and Spanish

Cons

  • DMP monthly fees and setup costs are not published on the website — requires a call to get pricing
  • Debt Management Plans run 3 to 5 years, requiring a long-term commitment from the client
  • Enrollment in a DMP typically requires closing the enrolled credit card accounts, which can impact credit scores
  • Services only cover unsecured debt (credit cards, collections) — not student loans, medical debt, or secured obligations
  • No confirmed mobile app for account management

Rating Breakdown

Value
5.0
Effectiveness
4.9
Customer Service
5.0
Transparency
5.0
Ease of Use
4.8

Frequently Asked Questions

Is Take Charge America legitimate?

Yes. Take Charge America is a registered company, headquartered in Phoenix, AZ, founded in 1987. They hold a A+ rating with the Better Business Bureau and are BBB-accredited.

How much does Take Charge America cost?

Take Charge America plans start at Free per month with no setup fee. No money-back guarantee is offered.

How long does Take Charge America take to show results?

Results vary by individual situation. Contact the provider to discuss expected timelines for your specific needs.

Quick Facts

Founded
1987
Headquarters
Phoenix, AZ
Employees
51-200
BBB Rating
A+
BBB Accredited
Yes
Certifications
NFCC Member HUD-Approved Housing Counseling Agency COA Accredited BBB A+ (since 1994) 501(c)(3) Nonprofit
Starting Price
Free/mo
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit Take Charge America

CreditDoc Diagnosis

Doctor's Verdict on Take Charge America

Take Charge America is best suited for consumers with significant unsecured credit card debt who need professional creditor negotiation and a structured multi-year repayment plan, not a quick fix. Their nonprofit status, NFCC membership, and four-decade track record make them one of the most credible debt counseling agencies in the country. The key caveat: this is a commitment-heavy solution — expect a 3-to-5-year DMP timeline and likely account closures, so it's best for those ready for a disciplined payoff plan rather than short-term relief.

CFPB Transparency Report

Public data from the Consumer Financial Protection Bureau

Issues Resolved
100%
Timely Responses
100%

Source: consumerfinance.gov | Last checked 2026-03-20

Best For

  • Consumers carrying $2,000–$500,000 in high-interest unsecured credit card debt seeking negotiated rate reductions
  • People overwhelmed by multiple credit card payments wanting one consolidated monthly payment
  • Individuals who need a federally required pre-bankruptcy counseling certificate
  • First-time homebuyers or homeowners at risk of foreclosure needing housing counseling
Updated 2026-04-29

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