Reliable Jewelry Company was founded in 1949 by Abe Horwitz as the Dixie Loan Company, operating as a collateral lending business in downtown Raleigh. In 1976, the business acquired and consolidated with Reliable Loan & Jewelry, expanding its merchandise selection and establishing itself as a dual-purpose pawn and jewelry retail operation. Now in its third generation of family ownership, the company maintains both a retail jewelry sales model and a traditional pawn/collateral loan function, though the website emphasizes the retail jewelry aspect more prominently.
Reliable Jewelry offers a broad inventory of luxury goods including engagement rings, bridal jewelry, estate jewelry, timepieces (Rolex, Cartier, Tag Heuer), diamond rings, bracelets, earrings, and fashion jewelry. The company provides custom jewelry design services with CAD/CAM capability, ring resizing and repair, engagement ring resetting, and wedding band creation. As a pawn shop, they accept jewelry and collectibles as collateral for loans, though specific loan terms and processes are not detailed on the website.
The company distinguishes itself through three generations of family stewardship, a focus on "affordable prices without sacrificing service or experience context," and documented custom design capabilities with collaborative customer involvement. Customer testimonials emphasize personalized service, competitive pricing relative to national chains like Diamonds Direct, and staff experience context. The business operates from a brick-and-mortar location in downtown Raleigh and maintains a professional e-commerce presence.
A significant caveat is that while the company has legitimate pawn shop origins and likely still operates as a collateral lender, the website provides virtually no information about loan products, rates, terms, APR, loan amounts, or the collateral-lending process. Consumers seeking a pawn loan would have no way to understand the company's lending terms from digital channels alone and would need to visit in person or call directly.