Order Express Inc. was founded in 1993 as a proudly Mexican company governed by US laws and statutes, with its first branch established in Chicago, Illinois to serve the Latino immigrant community. The company began with money transfer as its primary service and expanded into related financial services over its 30-year history. As of January 2021, Order Express operates as a regulated entity in 25 states with more than 70 company-owned branches and authorized agents, maintaining significant presence across the western and central United States.
The North Las Vegas location at 3416 E Lake Mead Blvd offers a comprehensive suite of services including check cashing, money transfers, money orders, bill payment, currency exchange, phone top-ups, plane ticket sales, courier services, and Bitcoin ATM kiosks. The branch maintains extended hours (9 AM-7 PM Monday-Saturday, 9 AM-5 PM Sunday), positioning itself as a one-stop financial services hub for underbanked and immigrant communities. Multiple phone lines (1-888-666-1602 and 1-312-235-5200) indicate customer service accessibility.
Order Express distinguishes itself through its explicit focus on serving Latino communities with bilingual support (English and Spanish throughout the website and services) and a loyalty program for repeat customers. The company's 4.9-star Google rating and customer testimonials emphasize speed, friendliness, and reliability. Their diversification into ancillary services like plane tickets and courier services, combined with Bitcoin ATM kiosks, suggests adaptation to evolving customer needs beyond traditional check cashing.
However, the website provides no transparency on check cashing fees, exchange rates, or specific service charges—critical information for consumers comparing providers. The company's status as a for-profit financial services entity means it generates revenue through fees that may not be competitive compared to banks or credit unions. No information is provided about regulatory complaints, licensing details, or dispute resolution processes. Customers should verify current fee structures directly before using services.