Order Express Inc. was founded in 1993 as a Mexican-owned company serving Latino immigrant communities, first establishing operations in Chicago, Illinois. The company recognized a significant market opportunity to provide essential financial services to underbanked populations and has since grown to operate more than 70 company-owned branches and authorized agents across 25 states as of January 2021. The Kansas City Central location is one of many branches offering consistent services to the Midwest region.
The Kansas City Central branch at 1030 Central Ave offers a comprehensive suite of financial services including check cashing, money transfers, money orders, bill payment, currency exchange, phone top-up services, plane ticket sales, courier services, Bitcoin ATM kiosks, and vehicle-related services. The location maintains extended hours (9:00 am - 8:45 pm Monday through Saturday, 10:00 am - 7:00 pm Sunday), demonstrating a focus on accessibility for working populations. The company emphasizes Spanish-language customer service as part of its core mission.
Order Express differentiates itself through its immigrant-focused service model, extended operating hours, and diversified service offerings beyond basic check cashing. The company positions itself as a regulated entity operating under US laws and statutes despite its Mexican ownership. Customer reviews on Google rate the location at 4.6 stars, with customers specifically praising late hours, helpful staff, and service quality. The loyalty program and multi-service approach create convenience for customers who may need various financial services in one location.
As a check-cashing and money services business, Order Express operates in a heavily regulated sector. The company's primary revenue model relies on transaction fees for check cashing and money transfer services rather than lending products. While the extended hours and convenience are genuine advantages, customers should be aware that check-cashing fees and money transfer rates are not disclosed on the website, and actual costs depend on individual transactions.