Housing Action Illinois logo

Housing Action Illinois in Chicago, IL

4.0/5

Illinois nonprofit that mobilizes member organizations to prevent homelessness, increase affordable housing, and expand homeownership through policy advocacy, counseling, and capacity building.

Data compiled from public sources · Rating from CreditDoc methodology

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Housing Action Illinois Review

Housing Action Illinois is a statewide nonprofit organization that has operated for nearly 40 years as a coalition builder and advocacy organization focused on housing security and affordability across Illinois. The organization does not provide direct consumer services but rather mobilizes a network of member organizations—including housing counseling agencies, homeless service providers, affordable housing developers, and policymakers—to advance shared housing goals. Their work encompasses policy advocacy to change housing laws and regulations, education and organizing to shift narratives around housing issues, and capacity building support for member organizations to expand their resources and reach.

Housing Action Illinois operates as a HUD-approved Intermediary, manages an AmeriCorps network that places volunteers with community organizations, and runs a Housing Counseling Training Center that certifies housing counselors. The organization has documented impact including tens of thousands of new homes built, hundreds of thousands of people transitioned from homelessness or housing insecurity to stable housing, and millions of renters gaining better legal protections. What distinguishes Housing Action Illinois is its focus on systemic change and member support rather than direct consumer counseling—they build capacity in the housing counseling field rather than counsel individuals directly.

They also provide a "Critical Connections for Housing Counseling" referral service that connects consumers to HUD-approved housing counselors in their network without confusing forms or lengthy searches. An honest assessment notes that this organization is best suited for those seeking to connect with trained housing counselors through their network, policymakers interested in housing advocacy, nonprofit organizations seeking capacity building, or AmeriCorps members seeking placement opportunities. Those seeking immediate individual housing counseling should be aware that Housing Action Illinois functions as a coordinator and trainer of counselors rather than a direct service provider.

Services & Features

AmeriCorps network management and volunteer placement
Annual benefit event for supporter engagement
Annual conference for housing professionals
Capacity building for housing nonprofits and counseling agencies
Education and organizing around housing discrimination and civil rights
HUD-approved housing counselor training and certification
Housing Counseling Training Center programs
Housing counselor referrals through Critical Connections service
Member organization coordination and support
Policy advocacy for homelessness prevention and affordable housing
Research and publications on Illinois housing issues
Trainings and events for housing nonprofits and counselors

Feature Checklist

Mobile App
Online Portal
Score Tracking
Credit Education
Personal Advisor
Identity Theft Protection

Pros & Cons

Pros

  • HUD-approved Intermediary status ensures rigorous standards for housing counseling services in their network
  • 40-year track record with documented impact: tens of thousands of homes built and hundreds of thousands housed
  • Manages AmeriCorps network, providing volunteer support to community organizations addressing local housing challenges
  • Operates Housing Counseling Training Center to certify and build capacity of housing counselors throughout Illinois
  • Free, simple referral service (Critical Connections) connecting consumers to HUD-approved counselors without confusing applications
  • Comprehensive policy advocacy covering homelessness, affordable rental housing, sustainable homeownership, and housing discrimination
  • Member-based coalition model creates statewide coordination across housing counseling agencies, developers, and service providers

Cons

  • Does not provide direct housing counseling—refers consumers to member organizations, adding an intermediary step
  • Primarily advocacy and capacity-building focused rather than consumer-facing services, limiting direct support availability
  • As a coalition organization, service quality and responsiveness may vary depending on member agency capabilities
  • Website does not clearly specify response times or availability for housing counselor referrals
  • Limited direct assistance for consumers needing immediate individual housing counseling without referral navigation

Rating Breakdown

Value
5.0
Effectiveness
3.7
Customer Service
3.7
Transparency
3.5
Ease of Use
3.9

Frequently Asked Questions

Is Housing Action Illinois legitimate?

Yes. Housing Action Illinois is a registered company, headquartered in Chicago, IL.

How long does Housing Action Illinois take to show results?

Counseling available within 1-2 weeks of contact.

Quick Facts

Headquarters
Chicago, IL
BBB Accredited
No
Certifications
HUD-Approved
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit Housing Action Illinois

CreditDoc Diagnosis

Doctor's Verdict on Housing Action Illinois

Housing Action Illinois is best for Illinois residents seeking to connect with trained HUD-approved housing counselors through their free referral service, and for nonprofit organizations looking to build capacity and expand housing services through training and AmeriCorps partnerships. The main caveat is that this organization functions as a coordinator and advocacy body rather than a direct service provider—consumers needing individual housing counseling will be referred to member agencies rather than counseled directly by Housing Action Illinois staff.

Best For

  • Illinois residents seeking connections to HUD-approved housing counselors without navigating confusing application processes
  • Nonprofit organizations and housing agencies seeking capacity building, training, and AmeriCorps volunteer support
  • Policymakers and advocates interested in statewide housing policy changes and data on Illinois housing affordability
  • Housing counselors and aspiring counselors seeking professional training, certification, and ongoing professional development
Updated 2026-04-29

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