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Non-profit providing free financial counseling, mental health services, foster care support, and housing stability assistance to families and individuals in Eastern Virginia.
Data compiled from public sources
, operating as The Up Center, is a community-based non-profit organization serving the Hampton Roads region. Founded to address critical gaps in family support and mental health services, the organization has grown to serve over 10,000 community members annually across multiple service areas. The Up Center operates with a mission to partner with children, families, and communities through prevention, intervention, and support services that strengthen lives and outcomes.
In 2025, they reported serving 947 youth, providing mental health counseling to 2,339 people, supporting 897 military families, and maintaining 96% housing stability rates among families served. The organization provides entirely free or low-cost services as a 501(c)(3) non-profit, funded through donations and community partnerships rather than consumer fees. The Up Center distinguishes itself through integrated service delivery combining financial counseling with mental health support, rather than siloing these critical services.
Their financial counseling programs specifically address debt management, credit repair education, eviction prevention, and foreclosure counseling—helping clients understand how financial decisions impact credit scores and long-term stability. They also offer listed support for underserved populations including military families, youth aging out of foster care, and families experiencing housing instability. The organization maintains dedicated foster care programs, sponsored residential care, and behavioral health services that work in conjunction with financial guidance.
For consumers seeking free, legitimate financial and housing counseling from a certified non-profit, The Up Center represents a credible resource. However, prospective clients should understand that as a free non-profit, wait times may exist, and services are geographically limited to Eastern Virginia. The organization does not offer credit repair dispute services or debt settlement; instead, they provide education and guidance to help clients make informed financial decisions themselves.
This is state-level context for Free Help consumers in Norfolk, VA. It does not confirm that Child & Family Services of Eastern Virginia, Inc. D/B/A the Up Center or this specific location is licensed.
State regulator
Virginia Bureau of Financial Institutions
Consumer protection
Source: CreditDoc state-law summary and listed public regulator resources. Verify licensing directly with the listed state regulator before relying on a provider.
Child & Family Services of Eastern Virginia, Inc. D/B/A the Up Center offers 12 services including Financial counseling and money management education, Eviction prevention and foreclosure counseling, Debt management guidance and credit score education, Mental health counseling for youth and adults, Substance use counseling and recovery support, and 7 more.
Child & Family Services of Eastern Virginia, Inc. D/B/A the Up Center has profile signals associated with Families and individuals in Eastern Virginia facing eviction, foreclosure, or housing instability, Military families needing financial guidance combined with mental health support services, Young adults and youth aging out of foster care seeking independence planning and financial literacy, Individuals struggling with debt and wanting free financial education without settlement or repair schemes.
Key strengths: listed with no monthly subscription financial and mental health counseling services—no fees to verify or consumer costs; 96% housing stability maintenance rate demonstrates measurable effectiveness with families; Integrated approach combining financial counseling with mental health support and family services. Areas to consider: Services limited to Eastern Virginia region—not available nationwide or online; As a free non-profit, likely has limited staff and potential wait times for appointments.
In the Free Help category, comparable providers include Appalachian Community Action & Development Agency, Inc.(Appcaa), Commonwealth Catholic Charities, Commonwealth Catholic Charities. Each company has different strengths, so compare services, pricing, and consumer complaint records before deciding what to do next.
CreditDoc Profile Note
The Up Center is profile signals for Eastern Virginia residents seeking free, legitimate financial counseling combined with mental health support from a non-profit organization. The main caveat is that they provide education and guidance rather than active credit repair or debt settlement—they help clients understand financial decisions themselves rather than disputing credit reports or negotiating with creditors on their behalf.
Non-profit community action agency providing free financial coaching, housing counseling, and emergency assistance to low-to-moderate-income families across Appalachian Virginia.
Profile signals: Low-to-moderate income families in southwestern Virginia seeking comprehensive multi-service support, First-time homebuyers in their service area needing down payment assistance and credit counseling
Virginia-based nonprofit providing free housing counseling, financial education, and social services to vulnerable populations including immigrants, homeless individuals, and families.
Profile signals: Low-to-moderate income Virginians seeking free financial education and credit improvement guidance, Immigrants and refugees needing affordable legal consultation and translation services
Virginia-based nonprofit offering free housing & financial counseling, immigration legal services, and support for families, refugees, and homeless individuals across five service areas.
Profile signals: Virginia residents (especially Richmond/Roanoke area) facing housing instability or homelessness seeking case management and subsidized housing, Recent immigrants and refugees needing legal immigration assistance, resettlement support, and translation services
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Read guide →Affiliate Disclosure: CreditDoc may earn a commission when you click links to Child & Family Services of Eastern Virginia, Inc. D/B/A the Up Center and other services. These commissions help us maintain our free research. Compensation does not determine whether a provider can be covered; visible star ratings use stored Google review ratings when available. Learn more.