Order Express Inc. was established in 1993 as a proudly Mexican company governed by US laws and statutes. The company was founded to serve Latino immigrants and communities, with its first branch opening in Chicago, Illinois, a city with high concentration of Latino immigrants. As of January 2021, the company operates as a regulated entity in 25 states with more than 70 company-owned branches and authorized agents across the United States.
Order Express provides a broad range of financial services centered on check cashing and money transfer. Core services include check cashing (their primary offering), money transfers to loved ones, money orders, bill payment, currency exchange, wire transfers, and phone top-ups. The company has expanded beyond traditional check-cashing services to include newer offerings such as Bitcoin ATM kiosks, plane ticket sales, courier services, vehicle services, and title loans. They also maintain a loyalty program for regular customers.
The company distinguishes itself through bilingual service (English and Spanish), extended operating hours (some locations open until 7:30 pm on Fridays and close at 6:30 pm on Sundays), and a focus on serving the Latino community and immigrant populations. Their website emphasizes customer service quality, highlighting a 4.9-star Google rating with customer testimonials praising staff friendliness and helpfulness. The company operates with a multi-channel approach, offering both in-branch services and an online chat support option.
As a check-cashing and money transfer company, Order Express serves populations that may lack traditional banking relationships or prefer cash-based financial services. However, customers should be aware that check-cashing services typically involve fees not disclosed on the website, and the company's expanded service offerings (title loans, Bitcoin ATMs) suggest positioning in the alternative financial services sector that may carry higher costs than traditional banking.