ACE Cash Express operates a physical location on Valley View Boulevard in Roanoke, Virginia, providing a range of financial services beyond traditional payday lending. The company functions as a multi-service financial hub offering check cashing, money transfers via MoneyGram, bill payment services, and money orders alongside lending products. Their Roanoke location is open Monday-Thursday and Saturday 9:00 AM-7:00 PM, Friday 10:00 AM-7:00 PM, making it accessible during extended business hours for customers who cannot visit during typical bank hours.
The company's primary service offerings include check cashing (no bank account required with valid ID), installment loans ranging from $100-$1,000 with longer repayment terms than payday loans, and money transfer services to over 200 countries and territories. They also provide bill payment for rent, utilities, and credit cards, tax refund check cashing, ATM services, and prepaid card products (Porte, Flare Account, and ACE Elite Visa). Business check cashing is available for small business owners.
ACE Cash Express distinguishes itself through its comprehensive financial services model rather than focusing solely on payday lending. The company offers prepaid banking products with mobile app functionality and in-person support, positioning itself as a full-service alternative financial institution. Their location-based model provides face-to-face customer service and short-term cash access, differentiating them from purely online lenders.
While ACE provides legitimate financial services, the primary focus remains on short-term lending and fee-based services that serve unbanked or underbanked consumers. Like most alternative financial services, installment loans and other offerings may carry fees or interest rates higher than traditional banking products. The company's profile context depends on the consumer's specific need—check cashing and money transfers are straightforward services, while installment loans should be evaluated carefully against the total cost of borrowing.