First Citizens Bank operates as a full-service retail and commercial bank with a presence across multiple states, including a Nashville location in the Midtown area at 1516 16th Avenue South. The company emphasizes a relationship-driven approach to banking, encapsulated in their "Forever First" philosophy, which prioritizes long-term customer relationships and experienced personal service alongside financial products. The bank offers a comprehensive suite of consumer and business banking products.
For consumers, this includes free checking accounts, savings accounts with varying interest rates, personal lending, home equity products, and credit cards. On the business side, First Citizens provides business checking and savings accounts, business lending, business credit cards, and merchant services. All customers have access to First Citizens Digital Banking, which enables online and mobile banking across connected devices for account management, transfers, and payments.
First Citizens distinguishes itself through its emphasis on having experienced bankers available for personalized consultation and its commitment to maintaining consistent branding and service over time. The bank provides multiple account opening channels—online, in-branch, or by phone—and offers transparent information about routing numbers and account details. They maintain established relationships with local business lending and commercial lending specialists.
A practical limitation of this Nashville location is that the drive-up window is entirely closed, with lobby hours limited to Monday-Friday 9 AM-5 PM. The physical location itself appears to currently be closed according to the website header. For customers requiring weekend or extended hours, this branch may not be suitable, though the bank does operate other nearby locations such as Franklin - Royal Oaks.