First Citizens Bank logo

First Citizens Bank in Nashville, TN

4.1/5

First Citizens Bank is a traditional bank offering checking, savings, lending, and digital banking services across multiple locations including Nashville, TN.

Data compiled from public sources · Rating from CreditDoc methodology

First Citizens Bank Review

First Citizens Bank operates as a full-service retail and commercial bank with a presence across multiple states, including a Nashville location in the Midtown area at 1516 16th Avenue South. The company emphasizes a relationship-driven approach to banking, encapsulated in their "Forever First" philosophy, which prioritizes long-term customer relationships and experienced personal service alongside financial products. The bank offers a comprehensive suite of consumer and business banking products.

For consumers, this includes free checking accounts, savings accounts with varying interest rates, personal lending, home equity products, and credit cards. On the business side, First Citizens provides business checking and savings accounts, business lending, business credit cards, and merchant services. All customers have access to First Citizens Digital Banking, which enables online and mobile banking across connected devices for account management, transfers, and payments.

First Citizens distinguishes itself through its emphasis on having experienced bankers available for personalized consultation and its commitment to maintaining consistent branding and service over time. The bank provides multiple account opening channels—online, in-branch, or by phone—and offers transparent information about routing numbers and account details. They maintain established relationships with local business lending and commercial lending specialists.

A practical limitation of this Nashville location is that the drive-up window is entirely closed, with lobby hours limited to Monday-Friday 9 AM-5 PM. The physical location itself appears to currently be closed according to the website header. For customers requiring weekend or extended hours, this branch may not be suitable, though the bank does operate other nearby locations such as Franklin - Royal Oaks.

Services & Features

Business checking accounts
Business credit cards
Business lending services
Commercial lending
Consumer credit cards
Digital banking (online and mobile)
Direct deposit and ACH payment processing
Free checking accounts
Home equity loans and lines of credit
Merchant services
Personal lending products
Savings accounts with variable interest rates

Feature Checklist

Mobile App
Online Portal
Score Tracking
Credit Education
Personal Advisor
Identity Theft Protection

Pros & Cons

Pros

  • Free checking accounts available with no monthly maintenance fees
  • Digital banking platform accessible across multiple devices for 24/7 account management
  • Multiple account opening methods: online, in-branch, or phone (888-FC DIRECT)
  • Transparent routing number information provided (TN routing: 064008970 for electronic payments)
  • Business banking services including merchant services and commercial lending specialists
  • Relationship-based service model with experienced bankers available for consultation
  • Multiple branch locations nearby for in-person banking needs

Cons

  • Drive-up window is completely closed at this location, limiting convenience
  • Limited hours: Monday-Friday 9 AM-5 PM only; closed weekends and Saturdays
  • The specific Nashville-Midtown branch location at 1516 16th Avenue South is currently closed
  • No drive-through banking hours listed as available at this branch
  • Website indicates customers should use other nearby locations instead of this branch

Rating Breakdown

Value
5.0
Effectiveness
3.9
Customer Service
3.9
Transparency
3.5
Ease of Use
4.3

Frequently Asked Questions

Is First Citizens Bank legitimate?

Yes. First Citizens Bank is a registered company, headquartered in Nashville, TN.

How long does First Citizens Bank take to show results?

Results vary by individual situation. Contact the provider to discuss expected timelines for your specific needs.

Quick Facts

Headquarters
Nashville, TN
BBB Accredited
No
Starting Price
Contact provider
Setup Fee
None
Money-Back Guarantee
No
Visit First Citizens Bank

CreditDoc Diagnosis

Doctor's Verdict on First Citizens Bank

First Citizens Bank is best for consumers and businesses seeking traditional full-service banking with personal relationships and digital convenience. The main caveat is that the advertised Nashville-Midtown branch location is currently closed, and this specific branch has no drive-through and limited weekday-only hours, making it suitable only for customers with flexible daytime availability or who primarily use digital banking.

Best For

  • Consumers seeking a traditional bank with relationship-based service and free checking accounts
  • Business owners needing comprehensive banking services including merchant services and commercial lending
  • Customers who prefer in-person banking with access to experienced loan officers and financial specialists
  • Users comfortable with weekday-only branch hours and who can leverage digital banking for evening/weekend needs
Updated 2026-04-29

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