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Chase Bank in Phoenix, AZ

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Phoenix, AZ's Chase Bank at 3150 E Indian School Rd offers full-service banking with convenient weekday and Saturday hours.

Data compiled from public sources

Chase Bank Review

Located at 3150 E Indian School Rd in central Phoenix, AZ, this standalone Chase Bank branch provides traditional banking services to the East Phoenix community. The branch operates Monday through Friday from 9 AM to 5 PM, with Saturday hours from 9 AM to 2 PM, making it convenient for working professionals and weekend errands.

The Phoenix location handles deposits, withdrawals, account opening, loan consultations, and other standard banking services. Call +1 602-955-1664 to speak with a Chase banker or ask about specific services available at this branch.

If you're a Phoenix resident managing finances on the east side of the city, this branch is accessible for everyday banking needs. Bring a valid ID for account-related inquiries or if you're opening a new account. Chase is widely available across Arizona, but this location serves your neighborhood directly.

Services & Features

ATM access and cash services
Auto loans and financing
Business banking and commercial services
Certificates of Deposit (CDs)
Checking accounts
Credit cards with rewards programs
Customer service support
Home loans and mortgage refinancing
In-branch appointment scheduling
Investing through J.P. Morgan
Online and mobile banking
Savings accounts

Feature Checklist

Mobile App
Online Portal
Score Tracking
Credit Education
Personal Advisor
Identity Theft Protection

Pros & Cons

Pros

  • Extensive nationwide branch and ATM network for convenient in-person banking and cash access
  • Comprehensive product suite including checking, savings, credit cards, mortgages, auto loans, and investments all in one institution
  • Access to J.P. Morgan investment services and wealth management through the same banking relationship
  • Multiple contact channels including online banking, mobile app, phone support, and branch locations
  • Ability to schedule meetings with banking representatives for personalized service
  • Established institution with strong brand recognition and regulatory oversight as major national bank
  • Business banking and commercial services available alongside personal banking products

Cons

  • Large institution may result in less personalized service compared to community banks or credit unions
  • Monthly maintenance fees on checking accounts can be higher than online banks or credit unions unless minimum balances are maintained
  • Limited information provided on the website regarding specific account terms, interest rates, and fee structures
  • As a large national bank, Chase may be less focused on community lending or listed services for underbanked populations

State Consumer Finance Context

This is state-level context for Banks consumers in Phoenix, AZ. It does not confirm that Chase Bank or this specific location is licensed.

State regulator

Arizona Department of Insurance and Financial Institutions

Key state rules to check

  • Payday lending has been banned since July 2010 when the enabling statute expired.
  • Consumer lenders must be licensed under the Consumer Lenders Act with a 36% APR cap.
  • Title loans are legal but regulated with licensing requirements.

Source: CreditDoc state-law summary and listed public regulator resources. Verify licensing directly with the listed state regulator before relying on a provider.

Frequently Asked Questions

Does Chase Bank respond to consumer complaints?

According to CFPB data (2023-present), Chase Bank has a 99.6% response rate to consumer complaints, with 99.9% of those responses delivered within the CFPB's 15-day window. Response rate measures whether the company replied — not whether the consumer's issue was resolved in their favor.

What services does Chase Bank offer?

Chase Bank offers 12 services including Checking accounts, Savings accounts, Certificates of Deposit (CDs), Credit cards with rewards programs, Home loans and mortgage refinancing, and 7 more.

What profile signals are listed for Chase Bank?

Chase Bank has profile signals associated with Consumers seeking a full-service banking relationship with multiple financial products under one roof, Customers who value widespread branch and ATM access for frequent in-person banking needs, Individuals interested in integrated banking and investment services through J.P. Morgan.

What are the strengths and weaknesses of Chase Bank?

Key strengths: Extensive nationwide branch and ATM network for convenient in-person banking and cash access; Comprehensive product suite including checking, savings, credit cards, mortgages, auto loans, and investments all in one institution; Access to J.P. Morgan investment services and wealth management through the same banking relationship. Areas to consider: Large institution may result in less personalized service compared to community banks or credit unions; Monthly maintenance fees on checking accounts can be higher than online banks or credit unions unless minimum balances are maintained.

How does Chase Bank compare to similar companies?

In the Banks category, comparable providers include Atlantic Union Bank, First Convenience Bank, LendingClub. Each company has different strengths, so compare services, pricing, and consumer complaint records before deciding what to do next.

Quick Facts

Headquarters
3150 E Indian School Rd, Phoenix, AZ 85016
BBB Accredited
No
Visit Chase Bank

CreditDoc Profile Note

Research Note on Chase Bank

Chase Bank is profile signals for consumers who want comprehensive banking services, multiple financial products, and convenient branch/ATM access through a large, established national institution. The main caveat is that large banks often charge higher fees and provide less personalized service than smaller banks or credit unions, so consumers should compare account terms and fee structures carefully.

CFPB Transparency Report

Public data from the Consumer Financial Protection Bureau

Response Rate*
99.6%
On-Time Response**
99.9%

* Percentage of consumer complaints that received a company response (does not indicate the complaint was resolved in the consumer's favor)

** Percentage of responses delivered within the CFPB's 15-day window

Source: consumerfinance.gov | Last checked 2026-04-23

Profile Signals

  • Consumers seeking a full-service banking relationship with multiple financial products under one roof
  • Customers who value widespread branch and ATM access for frequent in-person banking needs
  • Individuals interested in integrated banking and investment services through J.P. Morgan
Updated 2026-05-08

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Atlantic Union Bank logo

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First Convenience Bank

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Compare Your Needs With Chase Bank

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Quick Summary

  • Chase Bank is listed as a Banks provider in Phoenix, AZ on CreditDoc.
  • Use this page to check contact details, location, listed services, review signals, FAQs, and similar providers before deciding what to do next.
  • If you need a loan, account, installment option, credit help, or debt support, start with the fit quiz and compare alternatives before contacting a provider.
  • For broader context, continue into the free Credit Fundamentals course or a relevant financial wellness guide.

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