Part of the Chase Bank chain · locations
Chase Bank logo

Chase Bank in Chicago, IL

No stored Google rating available.

Chicago's Chase Bank at 1934 S State St offers full-service banking with extended hours Monday-Saturday, Sunday closed.

Data compiled from public sources

Chase Bank Review

The Chase Bank branch at 1934 S State St in Chicago's South Loop neighborhood offers convenient banking access in the heart of this busy commercial corridor. This Chicago location operates with extended hours to serve residents and workers in the area: Monday through Friday from 9 AM to 5 PM, and Saturday from 9 AM to 2 PM (closed Sundays). The branch's State Street location puts you in the center of Chicago's retail and financial district.

This Chicago, IL branch provides comprehensive banking services including deposit accounts, personal loans, credit cards, and safe deposit box rentals. For specific questions about account options, current rates, or to schedule an appointment, call +1 312-842-7489 during business hours. Branch staff can assist with withdrawals, deposits, account inquiries, loan applications, and other banking needs.

Whether you're a Chicago resident, commute through South State St, or visit the area for business, this branch offers reliable banking. Bring a valid government-issued ID for all account services and transactions. Located on a major Chicago thoroughfare, the South State St branch serves customers seeking convenient weekday and Saturday banking in Illinois.

Services & Features

ATM access and cash withdrawals
Auto financing
Business banking and commercial services
Checking accounts
Credit cards with rewards programs
Customer service support
Financial advisor consultations by appointment
Fraud prevention and identity protection tools
Investment services and wealth management through J.P. Morgan
Mortgages and home loans
Online and mobile banking
Savings accounts and CDs

Feature Checklist

Mobile App
Online Portal
Score Tracking
Credit Education
Personal Advisor
Identity Theft Protection

Pros & Cons

Pros

  • Extensive nationwide branch and ATM network with locations in all 50 states including multiple Florida locations
  • Comprehensive product suite allowing customers to consolidate checking, savings, credit cards, loans, and investments in one institution
  • Investment services through J.P. Morgan division for wealth management and portfolio building
  • Online scheduling for in-person financial advisor meetings for personalized guidance
  • Multiple checking and savings account options with different features and fee structures
  • Home loan and auto financing services integrated with retail banking offerings
  • Established security and fraud prevention measures with listed privacy policies

Cons

  • As a large national bank, may have higher fees compared to online-only or credit union alternatives
  • Product terms and approval likelihood typically favor customers with good to excellent credit scores
  • Limited appeal for consumers seeking alternative lending or listed credit-building products
  • Generic banking offerings without niche focus on specific customer segments or financial situations
  • Large institution bureaucracy may result in slower service compared to community banks for some transactions

State Consumer Finance Context

This is state-level context for Banks consumers in Chicago, IL. It does not confirm that Chase Bank or this specific location is licensed.

State regulator

Illinois Department of Financial and Professional Regulation

Key state rules to check

  • The Predatory Loan Prevention Act (2021) caps all consumer loans at 36% APR including fees.
  • Traditional payday loans are effectively eliminated due to the 36% cap.
  • The Consumer Installment Loan Act regulates installment lending with additional protections.

Source: CreditDoc state-law summary and listed public regulator resources. Verify licensing directly with the listed state regulator before relying on a provider.

Frequently Asked Questions

Does Chase Bank respond to consumer complaints?

According to CFPB data (2023-present), Chase Bank has a 99.6% response rate to consumer complaints, with 99.9% of those responses delivered within the CFPB's 15-day window. Response rate measures whether the company replied — not whether the consumer's issue was resolved in their favor.

What services does Chase Bank offer?

Chase Bank offers 12 services including Checking accounts, Savings accounts and CDs, Credit cards with rewards programs, Mortgages and home loans, Auto financing, and 7 more.

What profile signals are listed for Chase Bank?

Chase Bank has profile signals associated with Consumers with good credit seeking convenient all-in-one banking and investment solutions, Homebuyers and auto purchasers looking for traditional mortgage and auto loan financing, Small business owners requiring commercial banking and business lending services, Professionals interested in wealth management and investment services through J.P. Morgan.

What are the strengths and weaknesses of Chase Bank?

Key strengths: Extensive nationwide branch and ATM network with locations in all 50 states including multiple Florida locations; Comprehensive product suite allowing customers to consolidate checking, savings, credit cards, loans, and investments in one institution; Investment services through J.P. Morgan division for wealth management and portfolio building. Areas to consider: As a large national bank, may have higher fees compared to online-only or credit union alternatives; Product terms and approval likelihood typically favor customers with good to excellent credit scores.

How does Chase Bank compare to similar companies?

In the Banks category, comparable providers include Bank of America Financial Center, Byline Bank, Citi. Each company has different strengths, so compare services, pricing, and consumer complaint records before deciding what to do next.

Quick Facts

Headquarters
1934 S State St, Chicago, IL 60616
BBB Accredited
No
Visit Chase Bank

CreditDoc Profile Note

Research Note on Chase Bank

Chase Bank is profile signals for mainstream consumers and businesses with established credit seeking comprehensive, convenient banking services through a major national institution. The primary caveat is that Chase's products and approval standards typically favor customers with good credit history, making it less suitable for those with credit challenges or seeking alternative lending solutions.

CFPB Transparency Report

Public data from the Consumer Financial Protection Bureau

Response Rate*
99.6%
On-Time Response**
99.9%

* Percentage of consumer complaints that received a company response (does not indicate the complaint was resolved in the consumer's favor)

** Percentage of responses delivered within the CFPB's 15-day window

Source: consumerfinance.gov | Last checked 2026-04-23

Profile Signals

  • Consumers with good credit seeking convenient all-in-one banking and investment solutions
  • Homebuyers and auto purchasers looking for traditional mortgage and auto loan financing
  • Small business owners requiring commercial banking and business lending services
  • Professionals interested in wealth management and investment services through J.P. Morgan
Updated 2026-05-08

Similar Companies

Bank of America Financial Center logo

Bank of America Financial Center

135 S LaSalle Street in Chicago, IL hosts a Bank of America Financial Center branch with weekday banking services from 9AM-5PM.

BBB: NR

Profile signals: Bank of America customers in the Kensington neighborhood needing in-person account management and ATM access, Small business owners in Philadelphia requiring commercial deposit services and business banking consultations

Byline Bank logo

Byline Bank

Chicago-based bank offering personal, business, and commercial banking with mobile access, savings products, and lending solutions for individuals and businesses of all sizes.

BBB: NR

Profile signals: Chicago-area small business owners seeking SBA loans and business financing experience context, Established companies with revenue over $10 million needing commercial banking solutions

Citi logo

Citi

Citi is a major multinational bank offering checking, savings, credit cards, mortgages, personal loans, and investment services to retail and business customers.

BBB: NR

Profile signals: Customers seeking a one-stop financial services provider for banking, credit, lending, and investing needs, Small business owners needing integrated banking and lending solutions

Compare Your Needs With Chase Bank

Answer 3 quick questions to review category, service, and profile context.

1. What's your primary financial goal?

Quick Summary

  • Chase Bank is listed as a Banks provider in Chicago, IL on CreditDoc.
  • Use this page to check contact details, location, listed services, review signals, FAQs, and similar providers before deciding what to do next.
  • If you need a loan, account, installment option, credit help, or debt support, start with the fit quiz and compare alternatives before contacting a provider.
  • For broader context, continue into the free Credit Fundamentals course or a relevant financial wellness guide.

Financial Wellness Guides

Affiliate Disclosure: CreditDoc may earn a commission when you click links to Chase Bank and other services. These commissions help us maintain our free research. Compensation does not determine whether a provider can be covered; visible star ratings use stored Google review ratings when available. Learn more.