Chase Bank

Banking · North Carolina

Rating: 3.9/5

Chase Bank logo

Charlotte, NC: Chase Bank at 3319 Pineville-Matthews Rd provides personal and business banking Monday-Saturday.

Official Website

https://www.chase.com/locator/banking/us/fl/sarasota/1836-fruitville-rd?jp_cmp=rb%2FLocalListings%2Faff%2Fbranch%2Fna&y_source=1_MTA0NTA5MzA3NS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D

Chase Bank Review

Located at 3319 Pineville-Matthews Rd in Charlotte, this standalone Chase Bank branch serves the Pineville-Matthews area with full-service banking. The branch operates Monday through Friday 9AM-5PM and Saturday 9AM-1PM, providing convenient access for area residents and businesses near this Charlotte location.

This Chase Bank branch offers personal checking and savings accounts, business banking, loan services, credit cards, and investment products. Customers can reach the branch directly at +1 980-287-4960 to discuss account options or get answers to banking questions specific to your Charlotte needs.

For a Charlotte, NC resident, visit during business hours with a valid ID to open accounts, deposit checks, or speak with a loan officer. Planning ahead for Saturdays is wise since the branch closes at 1PM—weekday mornings are typically less crowded.

CFPB Consumer Response Profile

Public-record data from the Consumer Financial Protection Bureau, 2023-present. Complaint counts alone can reflect company size — the pattern of responses is usually more informative than raw volume. How to read this data →

Complaints on record
164826
Recorded response-outcome rate
100%
Timely response rate
100%
Top issue categories
  • · Managing an account
  • · Problem with a purchase shown on your statement
  • · Incorrect information on your report

CFPB data last checked 2026-04-23. Source: consumerfinance.gov/data-research/consumer-complaints.

Pros & Cons

Reader-focused summary of the strongest reasons to consider Chase Bank and the factors most worth weighing before contracting. Individual outcomes depend on your credit situation and goals.

Pros

  • 24-hour ATM access with both drive-up and vestibule options for convenient after-hours cash withdrawals
  • ATMs support 14 languages including English, Spanish, Chinese, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Greek, Tagalog, and Vietnamese
  • Comprehensive accessibility features on ATMs including audio assistance, Braille, volume control, and screen contrast adjustment
  • Full-service branch offering checking, savings, credit cards, home loans, business banking, and wealth management in one location
  • Ability to schedule in-person meetings with relationship managers for personalized financial planning
  • ATMs dispense multiple denominations ($1s, $5s, $20s, $100s) and support card insert, card tap, and mobile wallet authentication
  • Multiple nearby branch locations within 4 miles for additional service options

Areas to Consider

  • !Limited branch hours (9 AM-5 PM weekdays only; closed weekends) restricts in-person service access despite 24-hour ATM availability
  • !Deposit and bill pay services through ATMs restricted exclusively to JPMorganChase debit card holders, limiting ATM functionality for other account types
  • !As a large national bank, likely does not offer competitive interest rates on savings or checking compared to online banks or credit unions
  • !No mention of fee structures, minimum balance requirements, or specific interest rates on products
  • !Generic branch location with limited community-specific offerings or specialized local services

Verdict Summary

Chase Bank works best for consumers who value 24-hour atm access with both drive-up and vestibule options for convenient after and can accept the tradeoff of limited branch hours (9 am-5 pm weekdays only; closed weekends) restricts in-per. Compare against similar providers below before signing any contract.

Services & Features

Services offered

Feature Checklist

Credit Monitoring
All Three Bureaus
Goodwill Letters
Cease Desist Letters
Debt Validation
Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor
Ai Powered

Best For

Before You Contact Chase Bank

Before signing up with any Banking provider, review these safeguards:

Compare Your Needs With Chase Bank

Match these decision factors against Chase Bank's profile before committing. This rubric mirrors what independent consumer-finance research typically checks for Banking providers.

Category

Banking

Service scope

12 services listed

Geographic coverage

1 states

Match to your priorities

  • Budget priority: Pricing published above — factor in setup, monthly, and cancellation fees over the full expected service window.
  • Complexity priority: Consider Chase Bank's stated strengths (24-hour ATM access with both drive-up and vestibule options for convenient after-hours cash withdrawals) against your specific credit situation.
  • Timeline priority: Banking typically takes 3-6 months for meaningful outcomes. Providers guaranteeing overnight results are red flags under federal consumer protection law.
  • Recourse priority: Confirm state licensing via your state regulator and check the CFPB complaint database before contracting.
  • Alternatives: Compare against all Banking providers, DIY options via non-profit counseling agencies, and free CFPB resources.

Pricing

  • Monthly Price: 0
  • Setup Fee: 0
  • Money Back Guarantee: False
  • Guarantee Details:
  • Free Consultation: True
  • Tiers: []
  • Currency: USD

Frequently Asked Questions

What services does Chase Bank offer?

Chase Bank offers 12 services including Checking and savings accounts, Certificates of Deposit (CDs), Credit cards with rewards and balance transfer options, Home purchase and refinance mortgages, Auto loans and financing, and 7 more. Confirm current service list directly with the provider before contracting.

Who is Chase Bank best suited for?

Chase Bank's profile signals suggest it may fit: Sarasota residents and business owners seeking full-service banking with multiple products under one roof; Customers who prioritize nationwide ATM and branch network access and convenience; Small business owners needing integrated banking and payment solutions through Chase for Business; Affluent clients interested in wealth management and investment services through J.P. Morgan. Individual outcomes vary based on your specific situation.

What are the strengths and weaknesses of Chase Bank?

Key strengths: 24-hour ATM access with both drive-up and vestibule options for convenient after-hours cash withdrawals; ATMs support 14 languages including English, Spanish, Chinese, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Greek, Tagalog, and Vietnamese; Comprehensive accessibility features on ATMs including audio assistance, Braille, volume control, and screen contrast adjustment. Areas to consider: Limited branch hours (9 AM-5 PM weekdays only; closed weekends) restricts in-person service access despite 24-hour ATM availability; Deposit and bill pay services through ATMs restricted exclusively to JPMorganChase debit card holders, limiting ATM functionality for other account types.

How does Chase Bank compare to similar companies?

In the Banking category, comparable providers include BMO Bank, Ally Bank, Bank Of America, National Association. Each company has different strengths, so compare services, pricing, and consumer complaint records before deciding what to do next.

Where does Chase Bank operate?

Chase Bank serves customers in 1 states including North Carolina. Confirm current service availability in your state directly with the provider.

How much does Chase Bank cost?

Listed pricing for Chase Bank: monthly price: 0; setup fee: 0; money back guarantee: False. Pricing may change — verify current fees directly with the provider before signing any contract.

Visit Chase Bank

State Consumer Finance Context

This is state-level context for Banking consumers in North Carolina. It does not confirm that Chase Bank or this specific location is licensed.

State regulator: North Carolina Commissioner of Banks
Consumer protection: North Carolina Attorney General Consumer Protection Division

Credit and debt help rules in North Carolina

Key state rules to check

Payday lending in North Carolina: Banned

Usury cap: 8% general; 30% for consumer finance loans under $10,000; payday lending banned since 2001

Complaint resources

State references

North Carolina banned payday lending in 2001, becoming one of the first states to do so. Consumer finance companies are regulated with rate caps. Consumers can file complaints with the Commissioner of Banks or the Attorney General's Consumer Protection Division.

Similar Companies

Comparable Banking providers with similar service scope. Ratings reflect stored review context; verify current licensing and pricing directly before contracting.

BMO Bank logo

BMO Bank

BMO Bank is a national and regional banking brand offering personal banking, lending, credit cards, mortgages, and business banking services in the United States.

Rating 4.6/5

Read review →

Notable: North America's 8th largest bank by assets — $1T+ across operations, 12M+ customers

Ally Bank logo

Ally Bank

Ally Bank is a digital banking platform offering checking, savings, and investment products with competitive rates and no hidden fees.

Rating 4.2/5

Read review →

Notable: No hidden fees explicitly guaranteed on Spending Account

Bank Of America, National Association logo

Bank Of America, National Association

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Rating 4.1/5

Read review →

Notable: Federally regulated national bank with established reputation and FDIC deposit insurance

LendingClub logo

LendingClub

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Notable: Personal loan rates starting as low as 6.53% APR with fixed monthly payments

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Notable: Digital wallet and mobile payment options (MessagePay) for convenient account management

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1st Midamerica

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Rating 4.2/5

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Notable: High-interest checking account offering up to 5.00% APY for member rewards

Abacus Federal Savings Bank 国宝银行 曼哈顿 | 商业 房屋 贷款 利率 | 储蓄 支票 账户 存款 利息 logo

Abacus Federal Savings Bank 国宝银行 曼哈顿 | 商业 房屋 贷款 利率 | 储蓄 支票 账户 存款 利息

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Rating 4.0/5

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Quick Summary

Chase Bank — Banking in North Carolina.

Overall rating: 3.9/5

Charlotte, NC: Chase Bank at 3319 Pineville-Matthews Rd provides personal and business banking Monday-Saturday.

Next Steps

  1. Compare Chase Bank against similar options above.
  2. Run our borrowing power quiz to see how Chase Bank matches your situation.
  3. Check state regulator listings for Chase Bank's licensing before committing.
  4. Visit Chase Bank once you're ready.

Glossary of Terms

Common terms that come up when comparing Banking providers. Full glossary at creditdoc.co/glossary/.

Amortization — Loan Amortization
The process of paying off a loan through regular payments that cover both principal and interest. Early payments are mostly interest; later payments are mostly principal.
Why it matters: Understanding amortization explains why paying extra early in a loan saves the most money — you're reducing the principal that interest is calculated on.
Example: Month 1 of a $200,000 mortgage at 6%: your $1,199 payment splits as $1,000 interest + $199 principal. By month 300: only $47 goes to interest and $1,152 goes to principal.
Balloon Payment
A large lump-sum payment due at the end of a loan, after a period of smaller monthly payments. The loan isn't fully paid off by the regular payments — the balloon settles it.
Why it matters: Balloon payments make monthly payments look affordable but create a financial cliff. If you can't pay or refinance at the end, you could lose your home or asset.
Example: A 5-year balloon mortgage on $200,000: you pay $1,054/month (as if it were a 30-year loan), but after 5 years you owe a balloon of $186,108 all at once.
Collateral — Loan Collateral
An asset you pledge to the lender as security for a loan. If you stop paying, the lender can seize and sell that asset to recover their money.
Why it matters: Secured loans (with collateral) have lower interest rates because the lender has less risk. But you could lose your home, car, or savings if you default.
Example: A mortgage uses your house as collateral. A car loan uses your vehicle. A title loan uses your car title. If you miss payments, the lender can foreclose or repossess.
Cosigner — Loan Cosigner
A person who agrees to repay your loan if you can't. They're equally responsible for the debt, and their credit is affected by your payment behavior.
Why it matters: Cosigning helps people with thin credit get approved or get better rates. But it's a huge risk for the cosigner — they're on the hook for the full amount if you default.
Example: A parent cosigns their child's $30,000 student loan. The child stops paying after 6 months. The parent is now legally required to make the payments or face collections, lawsuits, and credit damage.
Credit Bureau — Credit Reporting Agency (Bureau)
A company that collects and sells information about your credit history. The three major bureaus are Equifax, Experian, and TransUnion.
Why it matters: Not all lenders report to all three bureaus, so your reports may differ. You should check all three reports because an error on one could be costing you money.
Example: Your car loan only reports to Equifax and TransUnion. Your Experian report doesn't show that good payment history, so your Experian score is 15 points lower.
Credit Freeze — Security Freeze / Credit Freeze
A free tool that locks your credit report so no one (including you) can open new accounts until you lift it. It's the strongest protection against identity theft.
Why it matters: A credit freeze prevents criminals from opening loans in your name, even if they have your Social Security number. It's free by law and doesn't affect your credit score.
Example: Your data was in a breach. You freeze your credit at all 3 bureaus (takes 10 minutes online). A thief tries to open a credit card in your name — denied because the lender can't pull your frozen report.
Credit Mix — Credit Mix (Types of Credit)
The variety of credit accounts you have — credit cards (revolving), auto loans (installment), mortgage, student loans, etc. Having multiple types shows you can manage different kinds of debt.
Why it matters: Credit mix accounts for about 10% of your FICO score. Having only credit cards isn't as strong as having a card, an installment loan, and a mortgage.
Example: Borrower A has 3 credit cards. Borrower B has 2 credit cards, a car loan, and a student loan. Even with the same payment history and utilization, Borrower B's score is typically higher.
Credit Report — Consumer Credit Report
A detailed record of your borrowing history maintained by credit bureaus. It lists every loan, credit card, payment history, collection, and public record tied to your name.
Why it matters: Errors on credit reports are common — 1 in 5 consumers has at least one mistake. Checking your report regularly is the first step to fixing errors that are costing you money.
Example: You pull your free report from AnnualCreditReport.com and find a $2,400 medical collection you already paid. You dispute it, the bureau verifies it's resolved, and your score goes up 40 points.
Credit Score
A 3-digit number (300-850) that summarizes how reliably you've handled borrowed money. Higher scores mean lower risk to lenders and better loan terms for you.
Why it matters: Your credit score determines whether you get approved and at what rate. A 100-point difference can mean thousands of dollars more or less in interest over a loan's life.
Example: On a $250,000 30-year mortgage: a 760 score gets you 6.2% ($1,536/month). A 660 score gets 7.4% ($1,729/month). Over 30 years, the lower score costs you $69,480 more.
Credit Utilization — Credit Utilization Ratio
The percentage of your available credit that you're currently using. If you have $10,000 in credit limits and owe $3,000, your utilization is 30%.
Why it matters: Utilization is the second-biggest factor in your credit score (after payment history). Keeping it below 30% helps your score; below 10% is ideal.
Example: You have 3 cards with a $15,000 total limit. You're carrying $4,500 in balances (30% utilization). Paying down to $1,500 (10% utilization) could boost your score by 20-50 points.
Default — Loan Default
When you fail to repay a loan according to the agreed terms — usually after 90-180 days of missed payments. It's the point where the lender gives up on collecting normally.
Why it matters: Default triggers severe consequences: credit score drops 100+ points, the debt may be sent to collections, you could be sued, and your wages or assets could be seized.
Example: You miss 4 consecutive car payments. The lender declares your loan in default, repossesses your car, sells it at auction for $8,000, and you still owe the remaining $5,000 (called a deficiency balance).
FICO Score — Fair Isaac Corporation Score
The most widely used credit scoring model, created by Fair Isaac Corporation. 90% of top lenders use FICO scores for lending decisions.
Why it matters: FICO has many versions (FICO 8, 9, 10). Mortgage lenders still use older versions (FICO 2, 4, 5), so your mortgage score may differ from what free apps show you.
Example: Your FICO 8 score (used for credit cards) is 740. Your FICO 5 score (used for mortgages) is 725 because it weighs collections differently. Same credit history, different scores.
Hard Inquiry — Hard Credit Inquiry (Hard Pull)
When a lender checks your credit report because you've applied for credit. Each hard inquiry can lower your score by 5-10 points and stays on your report for 2 years.
Why it matters: Multiple hard inquiries in a short period suggest you're desperately seeking credit, which is a red flag. Exception: mortgage and auto loan shopping within 14-45 days counts as one inquiry.
Example: You apply for 5 credit cards in one month. Each application triggers a hard inquiry. Your score drops 25-50 points from the inquiries alone, making each subsequent application harder.
Loan Term (Tenor) — Loan Term / Tenor
How long you have to repay the loan, measured in months or years. A shorter term means higher monthly payments but less total interest paid.
Why it matters: Longer terms feel more affordable monthly but cost much more overall. A 30-year mortgage costs almost double in interest compared to a 15-year mortgage on the same amount.
Example: Borrowing $200,000 at 6.5%: A 15-year term costs $1,742/month ($113,561 total interest). A 30-year term costs $1,264/month ($255,088 total interest). You save $141,527 with the shorter term.
Origination Fee — Loan Origination Fee
A one-time fee the lender charges to process and set up your loan. It covers their costs for underwriting, verifying your information, and preparing paperwork.
Why it matters: Origination fees are usually 1-8% of the loan amount and are often deducted from your loan proceeds — so you receive less than you borrowed.
Example: You're approved for a $10,000 personal loan with a 5% origination fee. The lender deducts $500 upfront, so you receive $9,500 in your bank account but owe $10,000 plus interest.