New American Funding was founded by Rick and Patty Arvielo with a mission to help homebuyers realize homeownership dreams. The Indianapolis branch, located at 8500 Keystone Crossing, operates as part of a larger national mortgage lending operation that has received over 269,421 reviews with a 4.9/5 rating overall. The company positions itself as a community-focused lender committed to supporting Indianapolis residents from loan origination through funding.
The branch offers conventional loans with down payments as low as 3%, FHA loans with 3.5% down, VA loans with no down payment for veterans and active duty military, and cash-out refinance options. They provide mortgage calculators for payment estimates, affordability assessments, and amortization schedules. The Pathway to Homeownership initiative offers qualified first-time homebuyers in select areas up to $6,000 in non-repayable down payment assistance, which can be combined with other programs. NAF Cash allows buyers to make competitive cash offers and close in as little as seven days without selling their current home.
Randall Schaaf (NMLS #142788) serves as a Loan Consultant and represents a key distinction—customer reviews consistently praise his responsiveness, detailed explanations, and commitment to support beyond closing. Reviews highlight fast loan closing, thorough communication, and personalized guidance throughout the process. The company emphasizes having an "elite team of underwriters and funders" dedicated to quick closings and positive customer experiences.
As a mortgage lender, New American Funding primarily serves homebuyers and homeowners seeking financing or refinancing options. However, prospective borrowers should note that mortgage lending involves long-term debt commitment and rate/term variability. The company's strength appears concentrated in customer service and speed to closing rather than unique loan products, which are industry-standard offerings.