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LoanCare is a mortgage servicer and lender owned by Fidelity National Financial, serving homeowners and lenders for 40 years with mortgage origination and servicing solutions.
Data compiled from public sources
LoanCare, a subsidiary of Fidelity National Financial, has operated in the mortgage industry for 40 years, positioning itself as a mortgage servicer and lender focused on the homeowner and lender experience. The company is NMLS-licensed (#2916) and operates under California Department of Business Oversight regulation as a residential mortgage lender, indicating it handles both loan origination and servicing functions.
The company operates a dual-portal model with separate entry points for lenders and homeowners, suggesting it serves both sides of the mortgage ecosystem. Their stated approach emphasizes "empathy, innovation, and insight" in navigating the mortgage process. LoanCare functions as both a mortgage originator (for home purchases and refinances) and a servicer (managing existing mortgages on behalf of investors or borrowers).
What distinguishes LoanCare is its backing by Fidelity National Financial, one of the largest title insurance and mortgage services companies in the U.S., providing institutional stability and scale. The company's 40-year track record and integration within a major financial services conglomerate differentiates it from smaller independent lenders, though the website provides limited detail on specific product innovations or competitive advantages.
LoanCare's reach is constrained by its California mortgage lending license, indicating primary regulatory oversight in that state, though as a servicer it may operate nationally. The website lacks transparency on rates, fees, specific loan products, customer service metrics, or detailed borrower reviews. Prospective borrowers would need to contact the company directly for pricing and product specifics, and the minimal public information limits ability to compare offerings.
Loancare LLC received 800 consumer complaints in the past 12 months. All complaints received a timely response from the company.
800
Complaints (12 months)
0.0%
Resolved with relief
Increasing
Complaint trend
Most Common Complaint Categories
This is state-level context for Mortgages & Home Loans consumers in Virginia Beach, VA. It does not confirm that Loancare LLC or this specific location is licensed.
State regulator
Virginia Bureau of Financial Institutions
Consumer protection
Virginia mortgages are governed by Va. Code Ann. § 35.1 et seq. Virginia is a non-judicial foreclosure state, allowing lenders to foreclose through the power of sale without court proceedings if authorized in the deed of trust. Judicial foreclosure is also available. Borrowers have redemption rights and must receive proper notice. Residential mortgage lenders and brokers must be licensed by the Bureau of Financial Institutions under Va. Code Ann. § 6.2-1606 et seq.
Source: CreditDoc state-law summary and listed public regulator resources. Verify licensing directly with the listed state regulator before relying on a provider.
Loancare LLC offers 8 services including Mortgage origination for home purchases, Mortgage refinancing, Mortgage servicing and loan management, Residential mortgage lending under California regulatory framework, Homeowner portal for account access and management, and 3 more.
Loancare LLC has profile signals associated with Homeowners seeking mortgage servicing from an established company backed by a major financial institution, Borrowers in California or states where LoanCare holds appropriate licensing, Lenders seeking mortgage origination or servicing partnerships with a regulated, NMLS-licensed provider.
Key strengths: Backed by Fidelity National Financial, a major publicly-traded financial services company with significant scale and stability; 40-year operational history in mortgage industry indicates established track record and experience; NMLS licensed (#2916) and regulated by California Department of Business Oversight under residential mortgage lending act. Areas to consider: Website contains minimal product information, rates, fees, or specific loan program details requiring direct contact for quotes; Limited borrower reviews or third-party ratings available on the public website to assess customer satisfaction.
In the Mortgages & Home Loans category, comparable providers include Agave Home Loans, American Financial Lending, Inc., ONE Presidential Mortgage. Each company has different strengths, so compare services, pricing, and consumer complaint records before deciding what to do next.
CreditDoc Profile Note
LoanCare is profile signals for homeowners seeking mortgage services from an established, Fidelity-backed servicer or lenders needing partnerships with a regulated originator/servicer. The main caveat is that the company's website provides insufficient product, pricing, and availability information to evaluate specific offerings, requiring direct contact and comparison shopping before committing.
Agave Home Loans is a mortgage lender and broker offering conventional, VA, FHA, and home equity loans with an online application process and rate claims to verify across Arizona and beyond.
Google rating from 1,789 reviews
Profile signals: Veterans and active-duty service members seeking VA loans with 0% down and streamlined refinancing options, Borrowers with lower credit scores or complex credit histories seeking refinance or HELOC options
Mortgage broker representing 100+ lenders offering conventional, FHA, VA, jumbo, and alternative loan programs with same-day pre-qualification.
Google rating from 28 reviews
Profile signals: Borrowers with lower credit scores (580-620) seeking FHA loans rejected by conventional lenders, Real estate investors and non-owner occupied property buyers needing listed loan programs
ONE Presidential Mortgage is a mortgage lender with a Virginia Beach branch offering home purchase and refinance loans through a team of 16 licensed loan officers.
Profile signals: Virginia Beach homebuyers seeking personalized service from an established local branch, Borrowers who prefer working with a specific loan officer and want direct contact access
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Read guide →New to credit and lending? Here are the key terms used on this page, explained in plain language with real-number examples.
The total yearly cost of borrowing money, including the interest rate plus any fees the lender charges. Think of it as the 'true price tag' on a loan.
Lenders are required to show APR by law (Truth in Lending Act) because the interest rate alone can hide fees. Comparing APR across lenders is the most reliable way to find the lower-cost loan.
Example
You borrow $10,000 at 6% interest for 3 years, but there's a $300 origination fee. The interest rate is 6%, but the APR is 6.9% because it includes that fee. You'd pay $304/month and $946 total in interest.
An interest rate that stays the same for the entire life of the loan. Your monthly payment never changes.
Fixed rates protect you from market changes. If rates go up, your payment stays the same. The tradeoff: fixed rates are usually slightly higher than starting variable rates.
Example
You get a 30-year mortgage at 6.5% fixed. Whether rates rise to 9% or drop to 4% over the next 30 years, your payment stays at $1,264/month on a $200,000 loan.
The percentage a lender charges you for borrowing their money, calculated on the amount you still owe. It's the lender's profit for taking the risk of lending to you.
Even a 1% difference in interest rate can cost you thousands over a loan's life. Lower rates mean less money out of your pocket.
Example
On a $20,000 car loan for 5 years: at 5% you pay $2,645 in interest. At 8% you pay $4,332. That 3% difference costs you $1,687 extra.
An interest rate that can go up or down over time, usually tied to a benchmark like the prime rate. Your monthly payment changes when the rate changes.
Variable rates often start lower than fixed rates to attract borrowers, but they can increase significantly. Many people who got hurt in the 2008 crisis had adjustable-rate mortgages.
Example
You start with a 5/1 ARM mortgage at 5.5%. For the first 5 years you pay $1,136/month on $200,000. Then the rate adjusts to 7.5%, and your payment jumps to $1,398/month.
The process of paying off a loan through regular payments that cover both principal and interest. Early payments are mostly interest; later payments are mostly principal.
Understanding amortization explains why paying extra early in a loan saves the most money — you're reducing the principal that interest is calculated on.
Example
Month 1 of a $200,000 mortgage at 6%: your $1,199 payment splits as $1,000 interest + $199 principal. By month 300: only $47 goes to interest and $1,152 goes to principal.
How long you have to repay the loan, measured in months or years. A shorter term means higher monthly payments but less total interest paid.
Longer terms feel more affordable monthly but cost much more overall. A 30-year mortgage costs almost double in interest compared to a 15-year mortgage on the same amount.
Example
Borrowing $200,000 at 6.5%: A 15-year term costs $1,742/month ($113,561 total interest). A 30-year term costs $1,264/month ($255,088 total interest). You save $141,527 with the shorter term.
A fee some lenders charge if you pay off your loan early. The lender loses the interest they expected to earn, so they penalize you for leaving early.
Always ask about prepayment penalties before signing. They can trap you in a high-rate loan even if you find a better deal to refinance into.
Example
Your mortgage has a 2% prepayment penalty for the first 3 years. If you refinance after year 2 on a $200,000 balance, you'd owe a $4,000 penalty fee.
Replacing your current loan with a new one, usually at a lower interest rate or with different terms. The new loan pays off the old one.
Refinancing can save thousands if rates drop or your credit improves. But watch for fees — a $3,000 refinancing cost needs to be offset by monthly savings.
Example
You have a $180,000 mortgage at 7.5% ($1,259/month). You refinance to 6% ($1,079/month), saving $180/month. With $3,000 in closing costs, you break even in 17 months.
The process where a lender evaluates your finances — income, debts, credit history, assets — to decide whether to approve your loan and at what rate.
Understanding what underwriters look for helps you prepare a stronger application. They check your DTI ratio, employment stability, credit score, and the asset's value.
Example
You apply for a mortgage. The underwriter reviews your pay stubs (income), bank statements (savings), credit report (history), and orders an appraisal (home value). This takes 2-4 weeks.
The fees paid when finalizing a home purchase or refinance — typically 2-5% of the loan amount. They include appraisal, title insurance, attorney fees, and lender fees.
Closing costs can add $6,000-$15,000 to a home purchase that buyers don't always budget for. Some can be negotiated or rolled into the loan.
Example
You buy a $300,000 home. Closing costs at 3% = $9,000. That includes: appraisal $500, title insurance $1,500, attorney $800, origination fee $3,000, taxes/escrow $3,200.
Upfront fees you pay to the lender at closing to buy a lower interest rate. One point = 1% of the loan amount and typically reduces your rate by 0.25%.
Points make sense if you plan to stay in the home long enough for the monthly savings to exceed the upfront cost. That breakeven point is usually 4-6 years.
Example
On a $250,000 mortgage at 6.5%: you pay 1 point ($2,500) to get 6.25%. Monthly payment drops from $1,580 to $1,539 — saving $41/month. Breakeven in 61 months (5 years).
The percentage of your monthly gross income that goes toward paying debts. Lenders use it to judge whether you can afford another loan payment.
Most lenders want DTI below 36% for personal loans and below 43% for mortgages. Above that, you're considered overextended and likely to be denied.
Example
You earn $5,000/month gross. Your debts: $1,200 mortgage + $300 car + $200 student loans = $1,700/month. DTI = 34%. A new $400/month loan would push you to 42% — risky for lenders.
An account managed by your mortgage lender that holds money for property taxes and homeowners insurance. A portion of each mortgage payment goes into escrow, and the lender pays these bills for you.
Escrow ensures taxes and insurance are always paid on time (protecting the lender's investment). Your monthly payment may go up if taxes or insurance increase.
Example
Your mortgage payment is $1,400: $1,050 principal+interest + $250 property taxes + $100 insurance. The $350 for taxes/insurance goes into escrow. The lender pays your tax bill in December from escrow.
A government-insured mortgage that allows lower down payments (as low as 3.5%) and lower credit score requirements (580+). The FHA insures the loan, reducing risk for lenders.
FHA loans make homeownership accessible for first-time buyers and those with imperfect credit. The tradeoff: borrowers are required to pay Mortgage Insurance Premium (MIP) for the life of the loan.
Example
You have a 620 credit score and $10,500 saved. On a $300,000 home: FHA lets you put 3.5% down ($10,500) vs. conventional requiring 5-20% down ($15,000-$60,000).
The ratio of your loan amount to the property's appraised value, expressed as a percentage. It tells the lender how much of the home's value they're financing.
LTV above 80% usually requires Private Mortgage Insurance (PMI), which adds $100-300/month. Lower LTV can mean lower lender risk and different rate context.
Example
Home value: $300,000. Down payment: $60,000. Loan: $240,000. LTV = 80%. You avoid PMI. If you only put $30,000 down (90% LTV), you'd pay PMI until you reach 80%.
Replacing your current mortgage with a new one, usually to get a lower rate, change the loan term, or pull cash out of your home equity.
A 1% rate reduction on a $250,000 mortgage saves ~$150/month ($54,000 over 30 years). But closing costs of 2-5% mean it can be useful to stay long enough to break even.
Example
You have a $300,000 mortgage at 7.5% ($2,098/month). Rates drop to 6%. Refinancing costs $8,000 in closing. New payment: $1,799/month. Monthly savings: $299. Breakeven: 27 months.
Insurance that protects the LENDER (not you) if you default on a mortgage with less than 20% down payment. You pay the premium, but it only covers the lender's loss.
PMI typically costs 0.5-1.5% of the loan per year and adds nothing to your equity. Once you reach 20% equity, you can request it be removed.
Example
On a $250,000 loan with 10% down, PMI at 0.8% = $2,000/year ($167/month). After 5 years, your home's value rises and your equity reaches 20%. You request PMI removal and save $167/month.
A mortgage backed by the Department of Veterans Affairs for eligible military members, veterans, and surviving spouses. Key benefits: no down payment required and no PMI.
VA loans are among the mortgage options with notable listed benefits — 0% down, no PMI, and rate claims to verify. They're earned through military service and can be used multiple times.
Example
A veteran buys a $350,000 home with a VA loan: $0 down, no PMI, 5.8% rate ($2,054/month). A comparable conventional loan with 5% down would require $17,500 down plus $175/month PMI.
Want to learn more? Read our Financial Wellness Guides for in-depth explanations and practical advice.
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