Encompass Recovery Group is a credit repair provider based in Hollywood, Florida. Rated 4.9/5 with 1,088 Google reviews, reflecting exceptional customer satisfaction.
Data compiled from public sources · Google rating shown when a stored review count is available
Encompass Recovery Group is a credit counseling and credit repair firm based in Hollywood, Florida, serving clients across the country. With over 1,000 Google reviews averaging 4.9 out of 5 stars, the company has built a notable reputation for consumer satisfaction in a space where trust is often hard to establish. Their focus appears to be on helping individuals with damaged or compromised credit histories navigate the dispute and recovery process, working on their behalf with the three major credit bureaus.
The firm appears to offer a comprehensive suite of services centered on credit dispute resolution, debt validation, and credit report analysis. Based on their category and client feedback patterns, they likely assist consumers in identifying inaccurate, unverifiable, or outdated items on credit reports and submitting formal challenges under the Fair Credit Reporting Act. Credit counseling companies of this profile typically also provide guidance on rebuilding positive payment history and managing existing debt obligations, though specific service packages should be confirmed directly with the company.
Before engaging any credit repair firm, consumers should understand several important facts. Under the Credit Repair Organizations Act (CROA), legitimate companies cannot charge upfront fees before services are rendered and must provide a written contract with a three-day right to cancel. No credit repair company can legally listed refund term specific results or promise to remove accurate negative information from your credit file. The 4.9-star rating across more than 1,000 reviews is a genuinely strong signal — most companies in this category struggle to maintain satisfaction at that scale — but consumers should still request a clear explanation of fees, expected timelines, and what specific actions will be taken on their behalf.
Encompass Recovery Group's high review volume and consistently positive ratings suggest an operational model that delivers on client expectations, which in this industry is a meaningful differentiator. The primary areas to verify before signing: monthly fee structure, average timeline to see credit score movement, and whether their process includes personal financial coaching alongside dispute work. Consumers who are patient, have genuinely inaccurate items on their reports, and want professional guidance rather than a DIY approach are likely to find value here. Those with purely accurate negative history should be told upfront that removal isn't legally possible, regardless of who they hire. Consumers who successfully repair their credit often find better rates on installment loans, secured credit cards, and other financial products.
While repairing your credit, a secured card can add payment-history context when it reports to the bureaus. Compare deposits, fees, bureau reporting, and any no-credit-check claims directly.
This is state-level context for Credit Repair consumers in Hollywood, FL. It does not confirm that Encompass Recovery Group or this specific location is licensed.
State regulator
Florida Office of Financial Regulation
Consumer protection
Relevant law: Florida Credit Services Organization Act (Fla. Stat. §§ 817.7001-817.706)
Registration: Required with Florida Department of State, Division of Corporations
Upfront fees: Listed as prohibited in the current CreditDoc state summary
Source: CreditDoc state-law summary and listed public regulator resources. Verify licensing directly with the listed state regulator before relying on a provider.
According to CFPB data (2023-present), Encompass Recovery Group has a 97.5% response rate to consumer complaints, with 62.7% of those responses delivered within the CFPB's 15-day window. Response rate measures whether the company replied — not whether the consumer's issue was resolved in their favor.
Encompass Recovery Group offers 10 services including Credit report analysis (Experian, Equifax, TransUnion), FCRA-based dispute letter preparation and submission, Debt validation requests to original creditors and collectors, Goodwill deletion outreach to creditors, Negative item identification and removal tracking, and 5 more.
Encompass Recovery Group has profile signals associated with Consumers in Hollywood, Florida looking for credit repair services, People who prefer working with a local credit repair provider, Individuals with negative items on their credit reports, People preparing for major purchases like home or car buying.
Key strengths: high listed 4.9/5 rating across 1,088+ Google reviews — unusually high satisfaction for the credit repair industry; High review volume indicates an established operation with significant client throughput, not a thin startup; Based in Florida, which may offer added accountability for state residents under Florida consumer protection laws. Areas to consider: No credit repair company can listed refund term score improvements or removal of accurate negative items — verify that this is communicated clearly upfront; Specific pricing is not published on their website, making it difficult to comparison-shop without a sales call.
In the Credit Repair category, comparable providers include Credit Supreme - Credit Repair Miami - Fix Credit Fast Miami FL, Master Credit Report, Pacific Debt Relief. Each company has different strengths, so compare services, pricing, and consumer complaint records before deciding what to do next.
CreditDoc Profile Note
Encompass Recovery Group is best suited for consumers in Hollywood, FL or nearby who have legitimate inaccuracies or outdated items on their credit reports and want professional representation to handle the dispute process rather than managing it themselves. The main caveat is that results depend heavily on what's actually on your report — if your negative history is accurate, no firm can legally remove it, and you should be skeptical of any company that implies otherwise. Consumers comparing credit repair companies should also consider whether credit monitoring services, secured credit cards, or credit counseling might address their needs alongside or instead of paid credit repair services.
Public data from the Consumer Financial Protection Bureau
* Percentage of consumer complaints that received a company response (does not indicate the complaint was resolved in the consumer's favor)
** Percentage of responses delivered within the CFPB's 15-day window
Source: consumerfinance.gov | Last checked 2026-03-20
Veteran-owned Miami credit repair firm with tiered plans from $49.99/mo, listed same-day dispute-filing workflow, dedicated credit coaches, and a 90-day listed refund term.
Google rating from 1,104 reviews
Profile signals: South Florida residents who want a local, hands-on credit repair team, Veterans and active-duty military seeking a veteran-owned firm with applicable discounts
Family-owned debt settlement and credit counseling company founded in 2002, offering negotiation services, debt consolidation, and credit monitoring to help consumers resolve outstanding debt.
Google rating from 38 reviews
Profile signals: Consumers with $5,000-$100,000+ in unsecured debt seeking negotiated settlement, Individuals who prefer personalized one-on-one counseling over self-directed debt management
Pacific Debt Relief negotiates with creditors to settle unsecured debt for less than owed. No upfront fees; charges 15%–25% of enrolled debt only after successful settlement.
Google rating from 400 reviews
Profile signals: Individuals with $10,000 or more in unsecured credit card debt who can no longer afford minimum payments, Consumers seeking to avoid bankruptcy who are willing to accept credit score damage during the settlement process
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A day-by-day action plan for raising your credit score in 90 days — covering disputes, utilization, accounts, and the specific moves that produce the fastest results.
Read guide →A charge-off is one of the worst marks on your credit report, but it's not permanent. Learn exactly how to dispute, negotiate, or wait out charge-offs to rebuild your credit.
Read guide →Step-by-step instructions for disputing errors on your credit report with all three bureaus, including templates and timelines.
Read guide →New to credit and lending? Here are the key terms used on this page, explained in plain language with real-number examples.
A higher interest rate that kicks in when you violate your card agreement — usually by paying late or going over your credit limit. It can be nearly double your normal rate.
One late payment can trigger a penalty APR of 29.99% on your entire balance, and it can last 6 months or longer. Read your card agreement to know the triggers.
Example
Your credit card rate is 19.99%. You miss a payment by 61+ days. The bank triggers a 29.99% penalty APR. On a $5,000 balance, that's $125/month in interest instead of $83.
A company that collects and sells information about your credit history. The three major bureaus are Equifax, Experian, and TransUnion.
Not all lenders report to all three bureaus, so your reports may differ. It can be useful to check all three reports because an error on one could affect the terms you see.
Example
Your car loan only reports to Equifax and TransUnion. Your Experian report doesn't show that good payment history, so your Experian score is 15 points lower.
A free tool that locks your credit report so no one (including you) can open new accounts until you lift it. It's one of the strongest consumer protections against identity theft.
A credit freeze prevents criminals from opening loans in your name, even if they have your Social Security number. It's free by law and doesn't affect your credit score.
Example
Your data was in a breach. You freeze your credit at all 3 bureaus (takes 10 minutes online). A thief tries to open a credit card in your name — denied because the lender can't pull your frozen report.
The variety of credit accounts you have — credit cards (revolving), auto loans (installment), mortgage, student loans, etc. Having multiple types shows you can manage different kinds of debt.
Credit mix accounts for about 10% of your FICO score. Having only credit cards isn't as strong as having a card, an installment loan, and a mortgage.
Example
Borrower A has 3 credit cards. Borrower B has 2 credit cards, a car loan, and a student loan. Even with the same payment history and utilization, Borrower B may be scored differently.
A detailed record of your borrowing history maintained by credit bureaus. It lists every loan, credit card, payment history, collection, and public record tied to your name.
Credit reports can contain errors, so checking them periodically is useful. Checking your report regularly is the first step to reviewing and disputing errors.
Example
You pull your free report from AnnualCreditReport.com and find a $2,400 medical collection you already paid. You dispute it, the bureau verifies it's resolved, and your report reflects the updated status.
A 3-digit number (300-850) that summarizes how reliably you've handled borrowed money. Higher scores can affect lender risk assessment and the terms shown to you.
Your credit score is one factor lenders may use when reviewing eligibility and pricing. Score differences can materially affect total interest over a loan term.
Example
On a $250,000 30-year mortgage: different score ranges may be associated with different rates, monthly payments, and total interest.
The percentage of your available credit that you're currently using. If you have $10,000 in credit limits and owe $3,000, your utilization is 30%.
Utilization is the second-biggest factor in your credit score (after payment history). Lower utilization can support credit-score context; very low utilization is often viewed more favorably.
Example
You have 3 cards with a $15,000 total limit. You're carrying $4,500 in balances (30% utilization). Paying down to $1,500 (10% utilization) could change your score context.
The most widely used credit scoring model, created by Fair Isaac Corporation. FICO scores are widely used in lending decisions.
FICO has many versions (FICO 8, 9, 10). Mortgage lenders still use older versions (FICO 2, 4, 5), so your mortgage score may differ from what free apps show you.
Example
Your FICO 8 score (used for credit cards) is 740. Your FICO 5 score (used for mortgages) is 725 because it weighs collections differently. Same credit history, different scores.
When a lender checks your credit report because you've applied for credit. Each hard inquiry can affect your score and stays on your report for 2 years.
Multiple hard inquiries in a short period suggest you're desperately seeking credit, which can be a risk signal. Exception: mortgage and auto loan shopping within 14-45 days counts as one inquiry.
Example
You apply for 5 credit cards in one month. Each application triggers a hard inquiry. Your score can change from the inquiries alone, making each subsequent application harder.
A credit check that does NOT affect your score. Happens when you check your own credit, when lenders pre-qualify you, or when employers do background checks.
You can check your own credit as often as you want without penalty. Prequalification offers from lenders also use soft pulls, so comparison shopping can be done without a score impact.
Example
You use Credit Karma to check your score (soft pull — no impact). A credit card company sends you a pre-screened offer (soft pull). You then apply for the card (hard pull — small impact).
An alternative credit scoring model created by the three major credit bureaus (Equifax, Experian, TransUnion). Same 300-850 range as FICO but uses a slightly different formula.
Many free credit monitoring apps show VantageScore, not FICO. Your VantageScore may be 20-40 points different from the FICO score a lender actually uses.
Example
Credit Karma shows your VantageScore 3.0 as 720. You apply for a mortgage and the lender pulls your FICO 2 score: it's 695. Different model, different number, different rate offered.
A charge added to your account when you miss a payment deadline. Most credit cards charge $29-$41 per late payment, and many loans have similar penalties.
The fee itself hurts, but the real damage is to your credit score. A payment 30+ days late stays on your credit report for 7 years and can drop your score 60-110 points.
Example
Your credit card payment of $150 is due March 1. You pay on March 18. The bank charges a $39 late fee. If it's 30+ days late, it gets reported to credit bureaus and your 760 score drops to 670.
A recurring charge for maintaining a financial account or receiving ongoing services, such as credit monitoring, credit repair, or loan servicing.
Monthly service fees add up quickly. A $79/month credit repair service costs $948/year — make sure the value justifies the ongoing expense.
Example
A credit repair company charges $79/month to dispute items on your report. After 6 months ($474 spent), they've removed 3 negative items and your score went up 65 points. Was it Evaluation Guide Depends on your situation.
A one-time fee charged at the beginning of a service, often by credit repair companies, to cover the cost of your initial credit analysis and account setup.
credit repair with provider claims to verify companies are NOT allowed to charge before they do work (per the Credit Repair Organizations Act). A setup fee before any results is a risk signal.
Example
Company A charges $99 setup fee before doing anything (potential CROA violation). Company B does a free audit first, then charges a $199 work fee only after completing work (legitimate).
A federal agency created in 2010 to protect consumers from unfair financial practices. They write rules, supervise financial companies, and handle consumer complaints.
The CFPB is your most powerful ally against high-cost lenders. Filing a complaint with them gets a response from the company within 15 days — companies take CFPB complaints seriously.
Example
A debt collector calls your workplace after you told them to stop. You file a CFPB complaint online. Within 15 days, the collection agency responds and agrees to stop. The CFPB tracks complaint patterns across all companies.
A federal law that regulates credit repair companies. It bans them from charging upfront fees, making false promises, and requires written contracts with a 3-day cancellation right.
CROA protects you from credit repair warning signs. If a company demands payment before doing any work, they're likely violating federal law. Companies following consumer-protection rules charge after results.
Example
A company says 'Pay $500 upfront and we claim we can remove all negative items.' That violates CROA on two counts: upfront fees and specific result claims. Companies following consumer-protection rules charge monthly after work begins.
The federal law that regulates how credit bureaus collect, share, and use your information. It gives you the right to see your report, dispute errors, and limit who can access it.
FCRA is the legal basis for disputing errors on your credit report. Bureaus are required to investigate within 30 days and remove inaccurate information. You may have a right to sue if they violate your rights.
Example
You dispute an incorrect collection on your Equifax report. Under FCRA, Equifax has 30 days to investigate. If they can't verify it, they are generally required to remove it. If they ignore your dispute, you may have a right to sue for damages.
A federal law that limits what debt collectors can do. They can't call before 8am or after 9pm, can't harass you, can't lie, and are required to stop contacting you if you request in writing.
Knowing your FDCPA rights stops abusive collection tactics. If a collector violates the law, you may have a right to sue for up to $1,000 per violation plus attorney fees.
Example
A collector calls your workplace 3 times after you told them not to. That's 3 FDCPA violations. You hire a consumer attorney (free — they get paid by the collector). The collector settles for $3,000.
When a creditor declares your debt a loss after 180 days of nonpayment and removes it from their books. But you still owe the money — they just stop expecting to collect it themselves.
A charge-off is one of the most damaging entries on your credit report and stays for 7 years. The debt is usually sold to a collection agency who will pursue you for it.
Example
You stop paying your $4,000 credit card. After 180 days, the bank charges it off and sells the debt to a collector for $800. The collector now contacts you demanding the full $4,000 (they profit from what they collect above $800).
When an unpaid debt is transferred or sold to a third-party collection agency that specializes in recovering the money. Collection accounts appear on your credit report for 7 years.
Even a $50 collection account can drop your score 50-100 points. Some newer FICO models (FICO 9) ignore paid collections, but many lenders still use older models.
Example
An old $200 gym bill goes to collections. It appears on all 3 credit reports and drops your 720 score to 640. Paying it helps with newer scoring models but under FICO 8 (still widely used), a paid collection still hurts.
Moving debt from one credit card to another, usually to take advantage of a lower interest rate (often 0% for 12-21 months). There's typically a 3-5% transfer fee.
A 0% balance transfer can save hundreds in interest and help you pay down debt faster. But borrowers are required to pay off the balance before the promotional period ends, or the rate jumps.
Example
You owe $8,000 at 22% APR ($147/month in interest). You transfer to a 0% APR card with a 3% fee ($240). For 18 months, $0 interest. If you pay $444/month, you're debt-free before the promo ends.
The smallest amount borrowers are required to pay each month to keep your account in good standing — usually 1-3% of the balance or $25, whichever is more. Paying only this amount keeps you in debt for years.
Minimum payments are designed to keep you paying interest as long as possible. On a $5,000 balance at 22%, minimum payments would take 20+ years and cost over $8,000 in interest.
Example
You owe $5,000 at 22% APR. Minimum payment: $100/month. At that rate, it takes 9 years to pay off and you pay $5,840 in interest — more than you originally borrowed.
Want to learn more? Read our Financial Wellness Guides for in-depth explanations and practical advice.
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