Commerce Bank — Consumer Response Profile

Public CFPB response-outcome context for this company • Period: 2023-present • Data checked: 2026-05-05

Recorded Response Outcome

99.8%

CFPB complaints with a recorded company response outcome

Timely Response

98.2%

Company response recorded within the CFPB response window

Recorded Complaints

1,004

Public CFPB complaint records in this dataset

Products Named in CFPB Records

Checking or savings account 31.3%

Bank account or service 12.8%

Credit card 12.8%

Credit card or prepaid card 11.8%

Debt collection 7.1%

Issue Categories in CFPB Records

Managing an account 19.3%

Account opening, closing, or management 5.4%

Incorrect information on your report 4.6%

Opening an account 3.9%

Problem with a purchase shown on your statement 3.8%

Response Breakdown

Closed with explanation 847 (84.4%)

Closed with monetary relief 101 (10.1%)

Closed with non-monetary relief 36 (3.6%)

In progress 10 (1.0%)

Closed without relief 6 (0.6%)

Closed with relief 2 (0.2%)

Closed 1 (0.1%)

Untimely response 1 (0.1%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer complaints. This profile shows public response patterns for Commerce Bank.

Recorded Response Outcome — The share of public CFPB complaint records where the company has a recorded response outcome such as monetary relief, non-monetary relief, or explanation.
Timely Response Rate — The share of public CFPB complaint records with a company response inside the CFPB response window.
Products Named — Which CFPB product categories appear most often in this company's public complaint records.
Issue Categories — The complaint issue categories consumers selected most often in the public CFPB records.

CFPB response data is transparency context, not proof of wrongdoing, endorsement, customer-satisfaction evidence, a safety rating, or a suitability determination. Complaint volume is not a quality indicator; larger companies often have more public complaint records.

Use This Response Profile With CreditDoc Context

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Provider Profile Review pricing, services, third-party ratings, and source notes. Complaint Data Read the broader CFPB data explanation. City Guides Add local provider and map context. State Rules Compare against state-level lending context.

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