City National Bank — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-04-30

Resolution Rate

98.7%

Consumer inquiries resolved successfully

Timely Response

98.3%

Responded within 15-day window

Total Interactions

230

Consumer interactions on record

Services Used by Consumers

Checking or savings account 26.5%

Credit card or prepaid card 23.0%

Mortgage 13.0%

Bank account or service 11.7%

Credit card 6.5%

Consumer Feedback Categories

Managing an account 13.5%

Account opening, closing, or management 7.8%

Fees or interest 6.5%

Other features, terms, or problems 6.5%

Incorrect information on your report 5.7%

Response Breakdown

Closed with explanation 200 (87.0%)

Closed with monetary relief 15 (6.5%)

Closed with non-monetary relief 11 (4.8%)

Closed 3 (1.3%)

Closed without relief 1 (0.4%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows City National Bank's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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