Citizens Bank — Consumer Response Profile

Public CFPB response-outcome context for this company • Period: 2023-present • Data checked: 2026-04-28

Recorded Response Outcome
100.0%

CFPB complaints with a recorded company response outcome

Timely Response
100.0%

Company response recorded within the CFPB response window

Recorded Complaints
17,335

Public CFPB complaint records in this dataset

Products Named in CFPB Records

Checking or savings account 35.8%
Mortgage 21.1%
Bank account or service 11.8%
Credit reporting, credit repair services, or other personal consumer reports 5.0%
Credit reporting or other personal consumer reports 4.6%

Issue Categories in CFPB Records

Managing an account 21.1%
Trouble during payment process 7.5%
Incorrect information on your report 5.1%
Account opening, closing, or management 4.5%
Opening an account 4.0%

Response Breakdown

Closed with explanation 13885 (80.1%)
Closed with monetary relief 3065 (17.7%)
Closed without relief 182 (1.0%)
Closed with relief 97 (0.6%)
Closed with non-monetary relief 75 (0.4%)
In progress 26 (0.1%)
Closed 5 (0.0%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer complaints. This profile shows public response patterns for Citizens Bank.

  • Recorded Response Outcome — The share of public CFPB complaint records where the company has a recorded response outcome such as monetary relief, non-monetary relief, or explanation.
  • Timely Response Rate — The share of public CFPB complaint records with a company response inside the CFPB response window.
  • Products Named — Which CFPB product categories appear most often in this company's public complaint records.
  • Issue Categories — The complaint issue categories consumers selected most often in the public CFPB records.

CFPB response data is transparency context, not proof of wrongdoing, endorsement, customer-satisfaction evidence, a safety rating, or a suitability determination. Complaint volume is not a quality indicator; larger companies often have more public complaint records.

Use This Response Profile With CreditDoc Context

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Provider Profile Review pricing, services, third-party ratings, and source notes. Complaint Data Read the broader CFPB data explanation. City Guides Add local provider and map context. State Rules Compare against state-level lending context.

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