Citi — Consumer Response Profile

Public CFPB response-outcome context for this company • Period: 2023-present • Data checked: 2026-04-28

Recorded Response Outcome

99.8%

CFPB complaints with a recorded company response outcome

Timely Response

99.7%

Company response recorded within the CFPB response window

Recorded Complaints

131,791

Public CFPB complaint records in this dataset

Products Named in CFPB Records

Credit card 28.3%

Credit card or prepaid card 19.0%

Checking or savings account 14.3%

Debt collection 8.7%

Credit reporting or other personal consumer reports 8.1%

Issue Categories in CFPB Records

Problem with a purchase shown on your statement 11.9%

Managing an account 8.1%

Incorrect information on your report 8.1%

Improper use of your report 4.9%

Other features, terms, or problems 4.3%

Response Breakdown

Closed with explanation 82548 (62.6%)

Closed with non-monetary relief 23348 (17.7%)

Closed with monetary relief 22990 (17.4%)

Closed without relief 1347 (1.0%)

Closed with relief 681 (0.5%)

In progress 631 (0.5%)

Closed 176 (0.1%)

Untimely response 70 (0.1%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer complaints. This profile shows public response patterns for Citi.

Recorded Response Outcome — The share of public CFPB complaint records where the company has a recorded response outcome such as monetary relief, non-monetary relief, or explanation.
Timely Response Rate — The share of public CFPB complaint records with a company response inside the CFPB response window.
Products Named — Which CFPB product categories appear most often in this company's public complaint records.
Issue Categories — The complaint issue categories consumers selected most often in the public CFPB records.

CFPB response data is transparency context, not proof of wrongdoing, endorsement, customer-satisfaction evidence, a safety rating, or a suitability determination. Complaint volume is not a quality indicator; larger companies often have more public complaint records.

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Provider Profile Review pricing, services, third-party ratings, and source notes. Complaint Data Read the broader CFPB data explanation. City Guides Add local provider and map context. State Rules Compare against state-level lending context.

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