Cibc Bank USA — Consumer Response Profile

Public CFPB response-outcome context for this company • Period: 2023-present • Data checked: 2026-04-28

Recorded Response Outcome
100.0%

CFPB complaints with a recorded company response outcome

Timely Response
85.7%

Company response recorded within the CFPB response window

Recorded Complaints
14

Public CFPB complaint records in this dataset

Products Named in CFPB Records

Mortgage 57.1%
Bank account or service 28.6%
Checking or savings account 14.3%

Issue Categories in CFPB Records

Account opening, closing, or management 28.6%
Application, originator, mortgage broker 28.6%
Loan modification,collection,foreclosure 14.3%
Loan servicing, payments, escrow account 7.1%
Problem caused by your funds being low 7.1%

Response Breakdown

Closed with explanation 11 (78.6%)
Closed with monetary relief 2 (14.3%)
Closed with non-monetary relief 1 (7.1%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer complaints. This profile shows public response patterns for Cibc Bank USA.

  • Recorded Response Outcome — The share of public CFPB complaint records where the company has a recorded response outcome such as monetary relief, non-monetary relief, or explanation.
  • Timely Response Rate — The share of public CFPB complaint records with a company response inside the CFPB response window.
  • Products Named — Which CFPB product categories appear most often in this company's public complaint records.
  • Issue Categories — The complaint issue categories consumers selected most often in the public CFPB records.

CFPB response data is transparency context, not proof of wrongdoing, endorsement, customer-satisfaction evidence, a safety rating, or a suitability determination. Complaint volume is not a quality indicator; larger companies often have more public complaint records.

Use This Response Profile With CreditDoc Context

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