Capital City Bank — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-04-14

Resolution Rate
99.9%

Consumer inquiries resolved successfully

Timely Response
99.9%

Responded within 15-day window

Total Interactions
155,447

Consumer interactions on record

Services Used by Consumers

Credit card 22.7%
Credit card or prepaid card 17.1%
Credit reporting or other personal consumer reports 16.3%
Credit reporting, credit repair services, or other personal consumer reports 14.2%
Checking or savings account 12.0%

Consumer Feedback Categories

Incorrect information on your report 15.8%
Improper use of your report 11.1%
Managing an account 8.4%
Problem with a purchase shown on your statement 7.2%
Getting a credit card 4.3%

Response Breakdown

Closed with explanation 122470 (78.8%)
Closed with non-monetary relief 19545 (12.6%)
Closed with monetary relief 10992 (7.1%)
Closed without relief 1129 (0.7%)
In progress 750 (0.5%)
Closed with relief 383 (0.2%)
Closed 177 (0.1%)
Untimely response 1 (0.0%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Capital City Bank's responsiveness and resolution track record.

  • Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
  • Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
  • Services Used — Which product categories consumers interact with most frequently.
  • Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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