Broadway Finance — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-04-11

Resolution Rate

100.0%

Consumer inquiries resolved successfully

Timely Response

75.0%

Responded within 15-day window

Total Interactions

24

Consumer interactions on record

Services Used by Consumers

Debt collection 41.7%

Credit reporting or other personal consumer reports 25.0%

Credit reporting, credit repair services, or other personal consumer reports 12.5%

Consumer Loan 8.3%

Credit card 4.2%

Consumer Feedback Categories

Incorrect information on your report 33.3%

Communication tactics 20.8%

Problem with a company's investigation into an existing problem 12.5%

Cont'd attempts collect debt not owed 8.3%

Problems when you are unable to pay 8.3%

Response Breakdown

Closed with explanation 23 (95.8%)

Closed with monetary relief 1 (4.2%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Broadway Finance's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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