Bom Bank — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-04-10

Resolution Rate

99.9%

Consumer inquiries resolved successfully

Timely Response

99.9%

Responded within 15-day window

Total Interactions

6,489

Consumer interactions on record

Services Used by Consumers

Checking or savings account 48.1%

Mortgage 12.9%

Credit card 7.7%

Bank account or service 5.6%

Vehicle loan or lease 5.3%

Consumer Feedback Categories

Managing an account 27.3%

Closing an account 8.0%

Opening an account 7.8%

Incorrect information on your report 4.2%

Trouble during payment process 4.1%

Response Breakdown

Closed with explanation 4870 (75.1%)

Closed with monetary relief 934 (14.4%)

Closed with non-monetary relief 634 (9.8%)

Closed without relief 27 (0.4%)

Closed with relief 18 (0.3%)

Closed 2 (0.0%)

In progress 2 (0.0%)

Untimely response 2 (0.0%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Bom Bank's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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