Bny Mellon Trust Of Delaware — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-04-10

Resolution Rate
99.7%

Consumer inquiries resolved successfully

Timely Response
97.0%

Responded within 15-day window

Total Interactions
994

Consumer interactions on record

Services Used by Consumers

Checking or savings account 25.8%
Money transfer, virtual currency, or money service 21.5%
Mortgage 18.3%
Bank account or service 16.7%
Credit card 4.7%

Consumer Feedback Categories

Managing an account 19.4%
Other transaction problem 10.9%
Struggling to pay mortgage 9.9%
Account opening, closing, or management 7.4%
Money was not available when promised 5.7%

Response Breakdown

Closed with explanation 891 (89.6%)
Closed with monetary relief 79 (7.9%)
Closed with non-monetary relief 8 (0.8%)
Closed with relief 5 (0.5%)
Closed without relief 5 (0.5%)
Closed 3 (0.3%)
In progress 3 (0.3%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Bny Mellon Trust Of Delaware's responsiveness and resolution track record.

  • Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
  • Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
  • Services Used — Which product categories consumers interact with most frequently.
  • Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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