Benchmark Community Bank — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-04-07

Resolution Rate

97.9%

Consumer inquiries resolved successfully

Timely Response

99.6%

Responded within 15-day window

Total Interactions

30,677

Consumer interactions on record

Services Used by Consumers

Checking or savings account 34.7%

Mortgage 23.7%

Bank account or service 11.4%

Money transfer, virtual currency, or money service 7.9%

Credit card 3.5%

Consumer Feedback Categories

Managing an account 22.5%

Loan modification,collection,foreclosure 6.6%

Trouble during payment process 5.8%

Account opening, closing, or management 4.5%

Loan servicing, payments, escrow account 4.4%

Response Breakdown

Closed with explanation 25704 (83.8%)

Closed with monetary relief 2974 (9.7%)

Closed 646 (2.1%)

In progress 488 (1.6%)

Closed with non-monetary relief 454 (1.5%)

Closed without relief 277 (0.9%)

Closed with relief 125 (0.4%)

Untimely response 9 (0.0%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Benchmark Community Bank's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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