Banner Federal Credit Union — Consumer Response Profile

Public CFPB response-outcome context for this company • Period: 2023-present • Data checked: 2026-04-06

Recorded Response Outcome

100.0%

CFPB complaints with a recorded company response outcome

Timely Response

100.0%

Company response recorded within the CFPB response window

Recorded Complaints

44,737

Public CFPB complaint records in this dataset

Products Named in CFPB Records

Checking or savings account 42.6%

Credit reporting or other personal consumer reports 15.8%

Debt collection 8.5%

Credit card 7.2%

Credit reporting, credit repair services, or other personal consumer reports 6.6%

Issue Categories in CFPB Records

Problem caused by your funds being low 20.2%

Managing an account 14.7%

Incorrect information on your report 11.6%

Improper use of your report 8.0%

Attempts to collect debt not owed 3.6%

Response Breakdown

Closed with explanation 34876 (78.0%)

Closed with non-monetary relief 5276 (11.8%)

Closed with monetary relief 2824 (6.3%)

In progress 1678 (3.8%)

Closed without relief 45 (0.1%)

Closed 19 (0.0%)

Closed with relief 17 (0.0%)

Untimely response 2 (0.0%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer complaints. This profile shows public response patterns for Banner Federal Credit Union.

Recorded Response Outcome — The share of public CFPB complaint records where the company has a recorded response outcome such as monetary relief, non-monetary relief, or explanation.
Timely Response Rate — The share of public CFPB complaint records with a company response inside the CFPB response window.
Products Named — Which CFPB product categories appear most often in this company's public complaint records.
Issue Categories — The complaint issue categories consumers selected most often in the public CFPB records.

CFPB response data is transparency context, not proof of wrongdoing, endorsement, customer-satisfaction evidence, a safety rating, or a suitability determination. Complaint volume is not a quality indicator; larger companies often have more public complaint records.

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