Bank Ozk — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-03-31

Resolution Rate

100.0%

Consumer inquiries resolved successfully

Timely Response

100.0%

Responded within 15-day window

Total Interactions

266

Consumer interactions on record

Services Used by Consumers

Checking or savings account 67.3%

Mortgage 9.0%

Vehicle loan or lease 4.9%

Money transfer, virtual currency, or money service 4.5%

Credit reporting or other personal consumer reports 4.1%

Consumer Feedback Categories

Managing an account 41.4%

Opening an account 7.9%

Closing an account 7.5%

Problem with a lender or other company charging your account 5.6%

Problem caused by your funds being low 4.1%

Response Breakdown

Closed with explanation 263 (98.9%)

Closed with monetary relief 2 (0.8%)

In progress 1 (0.4%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Bank Ozk's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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