American Trust And Savings Bank — Consumer Response Profile

Public CFPB response-outcome context for this company • Period: 2023-present • Data checked: 2026-03-24

Recorded Response Outcome
99.3%

CFPB complaints with a recorded company response outcome

Timely Response
97.5%

Company response recorded within the CFPB response window

Recorded Complaints
174,028

Public CFPB complaint records in this dataset

Products Named in CFPB Records

Mortgage 27.7%
Checking or savings account 23.7%
Credit card 10.9%
Credit card or prepaid card 9.7%
Bank account or service 8.0%

Issue Categories in CFPB Records

Loan modification,collection,foreclosure 14.4%
Managing an account 14.2%
Incorrect information on your report 5.7%
Loan servicing, payments, escrow account 5.3%
Problem with a purchase shown on your statement 4.6%

Response Breakdown

Closed with explanation 116389 (66.9%)
Closed with monetary relief 31981 (18.4%)
Closed with non-monetary relief 16910 (9.7%)
Closed without relief 4527 (2.6%)
In progress 2163 (1.2%)
Closed 1070 (0.6%)
Closed with relief 873 (0.5%)
Untimely response 115 (0.1%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer complaints. This profile shows public response patterns for American Trust And Savings Bank.

  • Recorded Response Outcome — The share of public CFPB complaint records where the company has a recorded response outcome such as monetary relief, non-monetary relief, or explanation.
  • Timely Response Rate — The share of public CFPB complaint records with a company response inside the CFPB response window.
  • Products Named — Which CFPB product categories appear most often in this company's public complaint records.
  • Issue Categories — The complaint issue categories consumers selected most often in the public CFPB records.

CFPB response data is transparency context, not proof of wrongdoing, endorsement, customer-satisfaction evidence, a safety rating, or a suitability determination. Complaint volume is not a quality indicator; larger companies often have more public complaint records.

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