American Eagle Financial — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-03-24

Resolution Rate
99.9%

Consumer inquiries resolved successfully

Timely Response
99.9%

Responded within 15-day window

Total Interactions
75,554

Consumer interactions on record

Services Used by Consumers

Credit card 31.7%
Credit card or prepaid card 21.4%
Debt collection 15.5%
Credit reporting, credit repair services, or other personal consumer reports 12.2%
Credit reporting or other personal consumer reports 12.2%

Consumer Feedback Categories

Incorrect information on your report 11.9%
Improper use of your report 9.6%
Problem with a purchase shown on your statement 9.0%
Fees or interest 7.0%
Attempts to collect debt not owed 5.1%

Response Breakdown

Closed with explanation 49803 (65.9%)
Closed with non-monetary relief 12428 (16.4%)
Closed with monetary relief 10849 (14.4%)
In progress 1753 (2.3%)
Closed without relief 377 (0.5%)
Closed with relief 250 (0.3%)
Closed 92 (0.1%)
Untimely response 2 (0.0%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows American Eagle Financial's responsiveness and resolution track record.

  • Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
  • Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
  • Services Used — Which product categories consumers interact with most frequently.
  • Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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