Advance America — Consumer Response Profile

Public CFPB response-outcome context for this company • Period: 2023-present • Data checked: 2026-03-20

Recorded Response Outcome
99.8%

CFPB complaints with a recorded company response outcome

Timely Response
97.5%

Company response recorded within the CFPB response window

Recorded Complaints
1,067

Public CFPB complaint records in this dataset

Products Named in CFPB Records

Debt collection 41.9%
Payday loan, title loan, or personal loan 21.2%
Payday loan 13.7%
Payday loan, title loan, personal loan, or advance loan 13.3%
Credit reporting or other personal consumer reports 4.6%

Issue Categories in CFPB Records

Communication tactics 9.6%
Struggling to pay your loan 8.4%
Attempts to collect debt not owed 7.5%
Taking/threatening an illegal action 6.3%
Charged fees or interest you didn't expect 5.1%

Response Breakdown

Closed with explanation 1025 (96.1%)
Closed with monetary relief 20 (1.9%)
In progress 12 (1.1%)
Closed with non-monetary relief 8 (0.7%)
Closed 2 (0.2%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer complaints. This profile shows public response patterns for Advance America.

  • Recorded Response Outcome — The share of public CFPB complaint records where the company has a recorded response outcome such as monetary relief, non-monetary relief, or explanation.
  • Timely Response Rate — The share of public CFPB complaint records with a company response inside the CFPB response window.
  • Products Named — Which CFPB product categories appear most often in this company's public complaint records.
  • Issue Categories — The complaint issue categories consumers selected most often in the public CFPB records.

CFPB response data is transparency context, not proof of wrongdoing, endorsement, customer-satisfaction evidence, a safety rating, or a suitability determination. Complaint volume is not a quality indicator; larger companies often have more public complaint records.

Use This Response Profile With CreditDoc Context

Treat CFPB response data as one research input. Review the provider profile, category page, local guides, and state rules for more context.

Want the Full Picture?

Continue to the CreditDoc provider profile for listed services, contact details, stored rating context where available, and source notes.