1St Gateway — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-03-21

Resolution Rate

100.0%

Consumer inquiries resolved successfully

Timely Response

98.9%

Responded within 15-day window

Total Interactions

281

Consumer interactions on record

Services Used by Consumers

Mortgage 74.7%

Credit reporting, credit repair services, or other personal consumer reports 11.4%

Credit reporting or other personal consumer reports 9.3%

Checking or savings account 2.8%

Debt collection 1.8%

Consumer Feedback Categories

Trouble during payment process 26.0%

Loan servicing, payments, escrow account 12.5%

Incorrect information on your report 12.1%

Struggling to pay mortgage 12.1%

Closing on a mortgage 6.8%

Response Breakdown

Closed with explanation 252 (89.7%)

Closed with monetary relief 18 (6.4%)

Closed with non-monetary relief 11 (3.9%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows 1St Gateway's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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