People dealing with medical collections on their credit report often make the situation worse without realizing it. Here are the mistakes to avoid:
Ignoring the bill during the 12-month window. You have a full year before an unpaid medical collection can appear on your report. That's time to negotiate a payment plan, apply for financial assistance, or dispute the bill with your insurance company. Don't waste it.
Paying a collection without getting a written agreement first. If you're going to pay, negotiate. Many collection agencies will agree to delete the tradeline in exchange for payment (called a "pay-for-delete" arrangement), but get it in writing before you pay. Once you've paid, your leverage disappears. Note: paid collections are now removed by bureau policy regardless, but a written agreement gives you an extra layer of protection.
Not checking for billing errors. Medical billing errors are common. Studies have found error rates ranging from 30% to 80% on hospital bills, depending on the methodology. Before you pay or negotiate, request an itemized bill and compare it to your insurance EOB. You may find duplicate charges, services you didn't receive, or amounts your insurance should have covered.
Assuming you owe the full amount. Many hospitals and healthcare systems have financial assistance programs (sometimes called charity care). Nonprofit hospitals are required to have them under IRS rules. If you're at or below a certain income threshold, you may qualify for a reduction or full write-off. Ask before you pay.
Restarting the clock. In some states, making a partial payment on an old debt can restart the statute of limitations for collections. Know your state's rules before making any payment on a debt that's several years old.
Not checking the No Surprises Act. If your medical bill stems from an emergency room visit or a situation where an out-of-network provider treated you at an in-network facility, the No Surprises Act (effective January 2022) may cap what you owe. If the bill exceeds what the law allows, the resulting collection could be invalid.