Getting an unexpected credit alert can be stressful, but it's the whole reason to have the service. Your goal is to react calmly and methodically. Here’s what to do.
Step 1: Review and Verify the Activity
First, log in to your credit monitoring dashboard and look at the details of the alert. Is it something you recognize? Sometimes we forget about things we did. Did you apply for a store discount that involved a credit check? Did you co-sign a loan for a family member? If the activity is legitimate, you don't need to do anything else. If you are certain you did not authorize the activity, proceed to step two.
Step 2: Place a Fraud Alert or Credit Freeze
If you suspect fraud, your first move is to limit the damage. You have two primary tools for this, as defined by the Federal Trade Commission (FTC).
- Fraud Alert: A free, one-year alert that you can place on your credit report. It tells lenders to take extra steps to verify your identity before opening a new account. You only need to contact one credit bureau; they are required to notify the other two.
- Credit Freeze: This is a more powerful, free tool that restricts access to your credit report, making it much harder for anyone (including you) to open new credit in your name. You must contact each of the three bureaus individually to place a freeze.
A freeze is generally the stronger option for confirmed identity theft.
Step 3: Dispute the Inaccurate Information
Next, you need to get the fraudulent information removed from your credit report. You must file a formal dispute with each credit bureau that is reporting the error. You can typically do this online, by phone, or by mail. Provide as much detail as possible and include any supporting documentation. The bureaus have about 30 days to investigate and resolve your dispute.
If dealing with disputes sounds overwhelming, this is where professional help can be invaluable. Some top-tier credit monitoring plans include restoration services, and dedicated credit repair companies also specialize in this process.