If you've identified a hard inquiry that you did not authorize, you have the right under the FCRA to dispute it. Follow these steps methodically.
Step 1: Contact the Creditor Directly (Goodwill Request)
Before filing a formal dispute, you can try contacting the creditor that made the inquiry. Explain why you believe the inquiry is an error. If it was a simple mistake on their end, they may be willing to contact the credit bureaus to have it removed. This is sometimes called a "goodwill" request, though it's most effective for accounts, not typically inquiries. Still, it's a worthwhile first step that can save time. Keep a record of who you spoke to, the date, and what was said.
Step 2: Gather Your Evidence
Prepare a clear, concise dispute letter. You will need to explain why you are disputing the inquiry. Your argument should be simple: "I did not authorize this company to access my credit report on this date and have no business relationship with them." Gather any supporting documentation you have, such as a police report if it's related to identity theft.
Step 3: File a Formal Dispute with the Credit Bureaus
You must dispute the inquiry with each credit bureau that is reporting it. An inquiry may appear on one, two, or all three of your reports.
| Bureau | Online Dispute Portal | Mailing Address for Disputes |
| Equifax | equifax.com/personal/credit-report-services/credit-dispute/ | Equifax Information Services LLC, P.O. Box 740256, Atlanta, GA 30374-0256 |
| Experian | experian.com/disputes/main.html | Experian, P.O. Box 4500, Allen, TX 75013 |
| TransUnion | transunion.com/credit-disputes/dispute-your-credit | TransUnion LLC, Consumer Dispute Center, P.O. Box 2000, Chester, PA 19016 |
When you file your dispute (online is fastest), you'll provide your personal information and details about the specific inquiry you're challenging. Attach your explanation and any supporting documents.
Step 4: Await the Investigation Results
Under the FCRA, the credit bureaus generally have 30 days to investigate your claim. They will contact the creditor that made the inquiry and ask them to provide proof of permissible purpose. If the creditor cannot provide proof or doesn't respond, the bureau must remove the inquiry from your report. Once the investigation is complete, the bureau will mail you the results.