Once you submit your dispute, the credit bureau has a legal window, typically 30 days, to investigate your claim. In some cases, if you provide additional information during the investigation, they may extend this to 45 days.
What Happens During the Investigation?
1. Notification: The credit bureau contacts the data furnisher (the bank, lender, or utility that reported the address).
2. Review: The furnisher reviews its own records to verify the accuracy of the information they provided.
3. Response: The furnisher reports back to the credit bureau, either confirming the address is correct, confirming it is incorrect, or stating they can no longer verify it.
4. Decision: Based on the furnisher's response, the credit bureau makes a final decision.
Understanding the Outcome
Within five business days of completing the investigation, the bureau must send you the results in writing. There are three possible outcomes:
- The address is removed/corrected: This is the ideal outcome. The inaccuracy has been fixed. You will also receive a free copy of your updated credit report.
- The information is verified as accurate: The furnisher has confirmed the address is correct according to their records. If you still believe it's wrong, your next step may be to dispute directly with the furnisher or file a complaint with the Consumer Financial Protection Bureau (CFPB).
- The information could not be verified: If the furnisher doesn't respond or can't verify the address, the bureau must remove it by default.
It is crucial to monitor your credit reports after the investigation period to ensure the incorrect information was actually removed and does not reappear later—a frustrating issue known as reinsertion.