To formally cancel your MoneyLion Credit Builder loan, you must close your Credit Builder Plus membership. According to MoneyLion's official guidance, you cannot do this yourself in the app; you must contact their support team. Follow these specific steps:
1. Gather Your Account Information: Have your full name, the email address associated with your MoneyLion account, and your phone number ready.
2. Contact MoneyLion Support: You have two primary methods for initiating the cancellation:
* Email: Send a message to `support@moneylion.com` from the email address registered to your account. State clearly that you wish to "cancel my Credit Builder Plus membership and close my Credit Builder loan."
* Phone: Call their support line at 1-844-224-0087 to speak with a representative.
3. Follow Their Instructions: The support agent will guide you through the verification and cancellation process. They will explain the loan offset procedure, where funds from your reserve account are used to pay the outstanding loan balance.
4. Confirm the Cancellation: After the process is complete, you should receive a confirmation email. The loan account will be closed.
5. Wait for Remaining Funds: As mentioned, any funds left in your Credit Reserve Account after the loan is satisfied will be transferred to your connected bank account. This can take up to 10 business days.
6. Monitor Your Credit Report: Within 30-45 days, check your credit reports from all three bureaus (Equifax, Experian, TransUnion) to ensure the account is listed as "Paid in full" or "Closed at consumer's request." You can use free credit monitoring services to track these changes.