1. Review your loan agreement: Look for cancellation, early payoff, and refund clauses.
2. Contact your lender: Use their official customer service channels. Request written confirmation of all terms discussed.
3. Request a payoff quote: This should include all fees, interest, and your expected refund.
4. Submit your cancellation or payoff request in writing.
5. Monitor your credit report: Use credit monitoring services to confirm the account is reported as closed or paid off.
6. Follow up: If you don’t receive your refund or see errors on your credit report, file a complaint with the CFPB.
Taking these steps helps protect your finances and your credit profile.