Bank of Hawaii is a 125-year-old regional bank serving Hawaii, Guam, and Saipan with FDIC-insured deposits, checking/savings accounts, credit cards, and investment services.
Data compiled from public sources · Rating from CreditDoc methodology
Bank of Hawaii has been operating for 125 years and serves as a regional financial institution primarily focused on Hawaii and the Pacific (Guam/Saipan). S. Government, providing deposit security for customers.
Bank of Hawaii positions itself as a community-focused lender, with particular emphasis on residential lending—marketing itself as Hawaii's #1 residential lender. The bank offers a comprehensive suite of consumer and business banking products. 05% APY on 6-month terms), Home Equity Lines of Credit (HELOCs), credit cards with rewards programs (Atmos Rewards), investment advisory services through Bankoh Advisors, and trust services.
Business customers can access business credit cards, payment processing tools (TXPress, iCapture), and lending products. The bank also offers mobile and online banking with a newly redesigned app, Zelle money transfers, and 24/7 account self-service. Bank of Hawaii differentiates itself through localized community focus and relationships rather than national scale.
The company emphasizes partnerships with local businesses (Mana Up partnership), financial wellness education, and personalized relationship banking. Their marketing highlights customer stories and local connection. They offer specialized deposit products like "Bankohana" branded accounts (targeting local/Hawaiian customer base) and exclusive partnerships like complimentary Greenlight subscriptions for families.
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Bank of Hawaii operates as a traditional regional bank with strong local market presence but limited geographic footprint outside Hawaii/Pacific territories. Customers should expect traditional banking services and relationship-based banking rather than fintech innovation. The institution appears financially stable with FDIC insurance and established market presence, suitable for customers prioritizing community connection and local banking relationships over digital-first experiences.
Bank of Hawaii received 50 consumer complaints in the past 12 months. All complaints received a timely response from the company.
50
Complaints (12 months)
13.9%
Resolved with relief
Declining
Complaint trend
Most Common Complaint Categories
51 FDIC-insured branch locations nationwide.
Ranked #5 in HI for SBA 7A lending in FY2021.
Source: Consumer Financial Protection Bureau · SBA · FDIC BankFind
Bank of Hawaii processed 3,004 mortgage applications in 2023, approving 62.5% of applicants across 3 states.
3,004
Applications
62.5%
Approval Rate
$565K
Avg Loan
3
States Served
Based on 3,004 applications. Income in thousands (reported by applicant).
Source: CFPB Home Mortgage Disclosure Act (HMDA) Data, 2023. Applications include originated, approved, and denied loans.
According to CFPB data (2023-present), Bank of Hawaii has a 99.7% response rate to consumer complaints, with 98.5% of those responses delivered within the CFPB's 15-day window. Response rate measures whether the company replied — not whether the consumer's issue was resolved in their favor.
Bank of Hawaii offers 12 services including FDIC-insured checking accounts with promotional bonuses up to $400, Savings accounts with competitive rates and Bankohana special rates, 6-month CD accounts at 3.05% APY with $5,000 minimum, Home Equity Lines of Credit (HELOC) for residential borrowers, Personal and business credit cards with Atmos Rewards program, and 7 more.
Bank of Hawaii is best suited for Hawaii, Guam, and Saipan residents seeking comprehensive local banking with community relationship focus, Homeowners looking for residential lending products and HELOCs with a local Hawaii lender, Savers prioritizing FDIC-insured accounts with above-average rates and promotional bonuses, Business owners in Hawaii seeking local business banking, payment processing, and lending relationships.
Key strengths: FDIC-insured deposits backed by U.S. Government guarantee, providing deposit security up to $250K; Savings accounts advertised at rates 5x higher than national average, with additional Bankohana 90-day special rates; Up to $400 promotional bonuses available for new checking accounts meeting requirements. Areas to consider: Geographic limitation: Only serves Hawaii, Guam, and Saipan—cannot serve mainland U.S. customers; Limited information on specific APR rates for credit cards, loan terms, or HELOC pricing on website.
In the Banks category, comparable providers include American Savings Bank, National Association, Central Pacific Bank, Finance Factors, Ltd.. Each company has different strengths — compare services, pricing, and consumer complaint records to find the best fit.
CreditDoc Diagnosis
Bank of Hawaii is best for individuals and businesses in Hawaii, Guam, and Saipan who prioritize relationship-based banking with a locally-focused institution and competitive deposit rates. The critical caveat is strict geographic limitation—this bank only serves Pacific territories and cannot help mainland U.S. customers, making it unsuitable for anyone outside these regions.
Public data from the Consumer Financial Protection Bureau
* Percentage of consumer complaints that received a company response (does not indicate the complaint was resolved in the consumer's favor)
** Percentage of responses delivered within the CFPB's 15-day window
Source: consumerfinance.gov | Last checked 2026-03-30
American Savings Bank is a Hawaii-based national bank offering personal and business banking, mortgages, loans, credit cards, and investment services through branches, online, and mobile platforms.
Best for: Hawaii residents seeking local banking with community-focused rewards and merchant discounts, Small business owners and commercial entities operating in Hawaii requiring business banking services
Central Pacific Bank is a full-service bank offering personal checking, savings, loans, mortgages, credit cards, and wealth management services through digital and branch channels.
Best for: Small business owners seeking integrated business banking, lending, and merchant services, High-net-worth individuals interested in private banking, trust services, and investment management
Hawaii-based mortgage lender offering fixed-rate home loans with FDIC insurance backing. Serves owner-occupants in Hawaii counties with competitive rates and a loan officer network.
Best for: Owner-occupants in Hawaii seeking fixed-rate mortgages with FDIC-insured banking services, Hawaii residents who may have faced mortgage rejections and want to explore alternative lending options
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