Encompass Recovery Group — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-03-20

Resolution Rate
97.5%

Consumer inquiries resolved successfully

Timely Response
62.7%

Responded within 15-day window

Total Interactions
118

Consumer interactions on record

Services Used by Consumers

Debt collection 94.9%
Payday loan, title loan, or personal loan 1.7%
Credit reporting 0.8%
Credit reporting, credit repair services, or other personal consumer reports 0.8%
Debt or credit management 0.8%

Consumer Feedback Categories

Took or threatened to take negative or legal action 22.9%
Attempts to collect debt not owed 21.2%
Threatened to contact someone or share information improperly 14.4%
Communication tactics 13.6%
False statements or representation 8.5%

Response Breakdown

Closed with explanation 115 (97.5%)
Closed 3 (2.5%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Encompass Recovery Group's responsiveness and resolution track record.

  • Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
  • Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
  • Services Used — Which product categories consumers interact with most frequently.
  • Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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