Concord — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-05-13

Resolution Rate
100.0%

Consumer inquiries resolved successfully

Timely Response
98.8%

Responded within 15-day window

Total Interactions
572

Consumer interactions on record

Services Used by Consumers

Debt collection 56.6%
Credit reporting or other personal consumer reports 28.0%
Credit reporting, credit repair services, or other personal consumer reports 3.5%
Payday loan, title loan, or personal loan 2.8%
Mortgage 2.6%

Consumer Feedback Categories

Incorrect information on your report 20.3%
Attempts to collect debt not owed 19.4%
Took or threatened to take negative or legal action 8.6%
Written notification about debt 8.6%
False statements or representation 7.7%

Response Breakdown

Closed with explanation 545 (95.3%)
Closed with non-monetary relief 19 (3.3%)
In progress 5 (0.9%)
Closed with monetary relief 3 (0.5%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Concord's responsiveness and resolution track record.

  • Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
  • Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
  • Services Used — Which product categories consumers interact with most frequently.
  • Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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