Chase Bank — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-04-23

Resolution Rate

99.6%

Consumer inquiries resolved successfully

Timely Response

99.9%

Responded within 15-day window

Total Interactions

164,826

Consumer interactions on record

Services Used by Consumers

Checking or savings account 26.6%

Credit card 15.5%

Mortgage 15.5%

Credit card or prepaid card 11.1%

Credit reporting or other personal consumer reports 6.8%

Consumer Feedback Categories

Managing an account 15.7%

Problem with a purchase shown on your statement 7.1%

Incorrect information on your report 6.3%

Loan modification,collection,foreclosure 5.9%

Improper use of your report 4.8%

Response Breakdown

Closed with explanation 131424 (79.7%)

Closed with monetary relief 16827 (10.2%)

Closed with non-monetary relief 12650 (7.7%)

Closed without relief 2009 (1.2%)

Closed with relief 813 (0.5%)

Closed 628 (0.4%)

In progress 473 (0.3%)

Untimely response 2 (0.0%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Chase Bank's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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