Blackhawk — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-04-09

Resolution Rate

99.7%

Consumer inquiries resolved successfully

Timely Response

95.4%

Responded within 15-day window

Total Interactions

1,280

Consumer interactions on record

Services Used by Consumers

Prepaid card 55.5%

Credit card or prepaid card 37.5%

Money transfer, virtual currency, or money service 3.0%

Credit card 1.6%

Bank account or service 0.9%

Consumer Feedback Categories

Trouble using the card 35.4%

Problem with a purchase or transfer 15.0%

Problem getting a card or closing an account 13.4%

Unexpected or other fees 8.8%

Fraud or scam 5.5%

Response Breakdown

Closed with explanation 955 (74.6%)

Closed with monetary relief 313 (24.5%)

In progress 6 (0.5%)

Closed 4 (0.3%)

Closed with non-monetary relief 2 (0.2%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Blackhawk's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

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