Bank Of Hawaii — Consumer Response Profile

How this company responds to consumer inquiries (CFPB data) • Period: 2023-present • Last verified: 2026-03-30

Resolution Rate

99.7%

Consumer inquiries resolved successfully

Timely Response

98.5%

Responded within 15-day window

Total Interactions

325

Consumer interactions on record

Services Used by Consumers

Checking or savings account 51.4%

Bank account or service 20.9%

Mortgage 8.6%

Credit reporting, credit repair services, or other personal consumer reports 2.8%

Vehicle loan or lease 2.5%

Consumer Feedback Categories

Managing an account 31.1%

Account opening, closing, or management 11.1%

Problem caused by your funds being low 6.5%

Closing an account 5.8%

Deposits and withdrawals 4.6%

Response Breakdown

Closed with explanation 235 (72.3%)

Closed with monetary relief 82 (25.2%)

Closed without relief 5 (1.5%)

Closed 1 (0.3%)

Closed with non-monetary relief 1 (0.3%)

In progress 1 (0.3%)

Understanding This Data

The Consumer Financial Protection Bureau (CFPB) tracks how financial companies respond to consumer inquiries. This profile shows Bank Of Hawaii's responsiveness and resolution track record.

Resolution Rate — How often the company resolves consumer inquiries with a satisfactory outcome (monetary or non-monetary relief).
Timely Response Rate — How consistently the company responds within the required 15-day window — a sign of operational responsiveness.
Services Used — Which product categories consumers interact with most frequently.
Feedback Categories — The types of inquiries consumers submit most often.

Higher resolution and timely response rates indicate strong consumer service operations. Volume of interactions is not a quality indicator — larger, more established companies naturally handle more consumer inquiries.

Want the Full Picture?

See Bank Of Hawaii's complete profile including pricing, services, BBB rating, and user reviews on CreditDoc.

View Full Profile Browse All Response Data