United Bank logo

United Bank in Springdale, AR

4.2/5

FDIC-insured regional bank offering personal and business checking, savings, loans, and credit cards with local branches in Arkansas.

Data compiled from public sources · Rating from CreditDoc methodology

United Bank Review

United Bank operates as a full-service community bank with FDIC insurance backing, positioning itself with the tagline "Dream Big. com. The bank offers a comprehensive suite of products across three main categories: deposit accounts (checking, savings, money market, CDs, IRAs), lending products (personal loans, auto loans, home mortgages, home equity loans, business loans, commercial real estate loans, and business lines of credit), and credit cards for both personal and business use.

They also provide digital banking services including mobile wallet, Zelle transfers, fraud management tools, and identity theft protection through ID TheftSmart. " They offer specialty checking accounts through Kasasa (Kasasa Cash, Cash Back, and Tunes checking) that provide cash rewards and earnings credits. Their checking account options are segmented across multiple tiers including UB Fundamental and UB Grand accounts, with separate product lines for business customers.

The bank functions as a traditional brick-and-mortar financial institution with digital-first conveniences.

Services & Features

Auto loans
Business cash management services including positive pay and remote deposit capture
Business checking (UB Business, Small Business, Full Analysis)
Business loans, commercial real estate loans, and business lines of credit
Certificates of Deposit (CDs) for personal and business
Credit cards for personal and business use
Digital banking including mobile app, online banking, bill pay, Zelle transfers, mobile wallet
Fraud management (Falcon Fraud Manager) and identity theft protection (ID TheftSmart)
Home equity loans
Home mortgage loans with quote portal
Individual Retirement Accounts (IRAs)
Personal checking accounts (Kasasa Cash, Kasasa Cash Back, Kasasa Tunes, UB Fundamental, UB Grand)
Personal loans and personal term loans
Personal savings accounts (Kasasa Saver, UB Savings, Kids Club, Christmas Club, Money Market Max)

Feature Checklist

Mobile App
Online Portal
Score Tracking
Credit Education
Personal Advisor
Identity Theft Protection

Pros & Cons

Pros

  • FDIC-insured deposits backed by full faith and credit of U.S. Government
  • Comprehensive product suite including checking, savings, loans, and credit cards under one roof
  • Kasasa reward checking accounts offering cash rewards and earnings credits
  • Multiple checking tiers (Fundamental, Grand) and specialty accounts (Kids Club, Christmas Club)
  • Full-service business banking including commercial real estate loans and business lines of credit
  • Digital banking tools including mobile app, Zelle, mobile wallet, and fraud manager
  • Local community banking presence in Arkansas with physical branch locations
  • Identity theft protection through ID TheftSmart service

Cons

  • Limited geographic footprint (only Arkansas locations mentioned) restricts accessibility for non-regional customers
  • Website does not display interest rates, APY, fees, or loan terms publicly, requiring customers to contact bank directly
  • No mention of 24/7 customer service availability or comparison shopping tools
  • Regional bank may lack some technology features and product variety of larger national banks
  • Limited information about minimum account balances, eligibility requirements, or account opening process

Rating Breakdown

Value
5.0
Effectiveness
3.5
Customer Service
3.8
Transparency
4.2
Ease of Use
4.5

Mortgage Lending Transparency

United Bank processed 3,983 mortgage applications in 2023, approving 73.3% of applicants across 22 states.

3,983

Applications

73.3%

Approval Rate

$333K

Avg Loan

22

States Served

Approval Rate by Applicant Income

Under $50K
44.7%
$50K–$100K
69.3%
$100K–$200K
79.3%
Over $200K
86.2%

Based on 3,983 applications. Income in thousands (reported by applicant).

Top Lending States

Georgia 1,095 apps · 76.8%
Virginia 632 apps · 62.2%
North Carolina 628 apps · 71.7%
West Virginia 517 apps · 73.1%
South Carolina 432 apps · 72.7%
Missouri 156 apps · 30.1%

Source: CFPB Home Mortgage Disclosure Act (HMDA) Data, 2023. Applications include originated, approved, and denied loans.

Frequently Asked Questions

What services does United Bank offer?

United Bank offers 14 services including Personal checking accounts (Kasasa Cash, Kasasa Cash Back, Kasasa Tunes, UB Fundamental, UB Grand), Personal savings accounts (Kasasa Saver, UB Savings, Kids Club, Christmas Club, Money Market Max), Certificates of Deposit (CDs) for personal and business, Individual Retirement Accounts (IRAs), Personal loans and personal term loans, and 9 more.

Who is United Bank best suited for?

United Bank is best suited for Arkansas residents seeking local relationship banking with FDIC protection, Small business owners needing comprehensive business checking and lending services, Customers wanting cash-back rewards from checking accounts through Kasasa products, Individuals seeking one-stop banking for deposit, loan, and credit card needs.

What are the strengths and weaknesses of United Bank?

Key strengths: FDIC-insured deposits backed by full faith and credit of U.S. Government; Comprehensive product suite including checking, savings, loans, and credit cards under one roof; Kasasa reward checking accounts offering cash rewards and earnings credits. Areas to consider: Limited geographic footprint (only Arkansas locations mentioned) restricts accessibility for non-regional customers; Website does not display interest rates, APY, fees, or loan terms publicly, requiring customers to contact bank directly.

How does United Bank compare to similar companies?

In the Banks category, comparable providers include Anstaff Bank, Arvest Bank, Bank Ozk. Each company has different strengths — compare services, pricing, and consumer complaint records to find the best fit.

Quick Facts

Founded
1978
Headquarters
Springdale, AR
BBB Accredited
No
Certifications
FDIC Insured FDIC Cert #32025
Visit United Bank

CreditDoc Diagnosis

Doctor's Verdict on United Bank

United Bank is best for Arkansas residents and small business owners seeking comprehensive banking services from a community-focused FDIC-insured bank with local branches. Primary caveat: the bank's regional limitation and lack of publicly displayed rates/fees require direct contact with the bank before account opening or loan application, and larger national banks may offer more competitive rates or advanced digital features.

Best For

  • Arkansas residents seeking local relationship banking with FDIC protection
  • Small business owners needing comprehensive business checking and lending services
  • Customers wanting cash-back rewards from checking accounts through Kasasa products
  • Individuals seeking one-stop banking for deposit, loan, and credit card needs
Updated 2026-05-08

Similar Companies

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Anstaff Bank

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Best for: Customers seeking a traditional bank with physical branch locations and online convenience, Small business owners needing dedicated business banking and credit card services

Arvest Bank logo

Arvest Bank

Arvest Bank is a community-based financial institution serving Arkansas, Kansas, Missouri, and Oklahoma with checking, savings, mortgages, business services, and wealth management solutions.

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Best for: Residents of Arkansas, Kansas, Missouri, or Oklahoma seeking comprehensive local banking relationships, Small to mid-sized businesses needing integrated cash management and receivables solutions

Bank Ozk logo

Bank Ozk

Bank OZK is a full-service bank offering personal and business banking, mortgages, and wealth management with 24/7 online and mobile banking access.

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