Shelter Insurance was founded in 1946 as MFA Mutual Insurance, initially offering only auto insurance in Missouri. Over nearly 80 years, the company has expanded significantly to operate in 14 states (Arkansas, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, Ohio, Oklahoma, and Tennessee) and now offers a comprehensive range of insurance products beyond its original focus.
The company provides auto insurance, home insurance, renters insurance, life insurance (term and permanent), motorcycle insurance, RV insurance, ATV insurance, boat insurance, farm insurance (including farmowners, farm property, farm liability, and farm equipment coverage), business insurance (business owners, commercial fire, general liability), umbrella insurance, personal articles/inland marine insurance, and flood insurance. They also offer specialized endorsements such as drainage system coverage for homeowners and additional services like roadside assistance and claims management through Claims Central.
Shelter distinguishes itself as a mutual insurance company, meaning policyholders own the company rather than stockholders. This structure is intended to align the company's interests with those of its customers. The company emphasizes consistent A.M. Best Company ratings for financial strength, customer service as a priority, and support for approximately 1,400 licensed agents across their service territory. Their website highlights 80 years of service and positions integrity and continuous improvement as core values.
As a regional insurer limited to 14 states, Shelter is not a nationwide option, which significantly restricts availability. While they offer competitive product breadth, consumers in non-serviceable states have no access. The company's regional focus may mean less name recognition and fewer digital conveniences compared to larger national insurers, though their agent-based model appeals to those preferring personalized service.