Security Service FCU is a San Antonio-based federal credit union founded 1956 with $13B+ in assets. NCUA insured. 70+ branches in TX, CO, UT. BBB A+ accredited. Originally serving military/federal employees.
Data compiled from public sources · Rating from CreditDoc methodology
Security Service Federal Credit Union (SSFCU) is a federally chartered credit union headquartered in San Antonio, Texas, founded in 1956. Originally established to serve military and federal employees, SSFCU has expanded to serve a broader membership base and manages over $13 billion in assets. The credit union operates more than 70 branches across Texas, Colorado, and Utah, with full-service banking including checking and savings accounts, auto loans, personal loans, mortgages, credit cards, and investment services.
As an NCUA-insured federal credit union, SSFCU offers depositor protection up to $250,000 per account and typically provides more competitive loan rates than for-profit banks and online lenders. The credit union structure means earnings are returned to members through better rates and lower fees rather than shareholder profits. SSFCU holds BBB A+ accreditation.
With a 3.5-star Google rating from 1,765 reviews, SSFCU's customer satisfaction is moderate for a large financial institution. Common credit union advantages include lower personal loan APRs, fewer fees, and community-focused service. Membership eligibility may require living in certain areas or affiliation with qualifying organizations.
As a consumer lender, this company competes with both traditional banks and newer fintech personal loan lenders. Borrowers seeking personal loans for bad credit may find more flexible terms through online lenders, while those focused on simplifying payments may benefit from debt consolidation loans with fixed rates. For credit building, secured credit cards and credit builder loans offer structured paths to improvement. Credit monitoring services provide ongoing visibility into credit health, and credit counseling through nonprofit agencies can help consumers create sustainable budgeting plans. Many banks offer installment loans with fixed monthly payments, giving borrowers a clear payoff timeline.
Security Service Federal Credit Union received 105 consumer complaints in the past 12 months. All complaints received a timely response from the company.
105
Complaints (12 months)
12.6%
Resolved with relief
Increasing
Complaint trend
Most Common Complaint Categories
Security Service Federal Credit Union processed 8,181 mortgage applications in 2023, approving 69.8% of applicants across 15 states.
8,181
Applications
69.8%
Approval Rate
$235K
Avg Loan
15
States Served
Based on 8,181 applications. Income in thousands (reported by applicant).
Source: CFPB Home Mortgage Disclosure Act (HMDA) Data, 2023. Applications include originated, approved, and denied loans.
Security Service Federal Credit Union offers 10 services including Personal checking and savings accounts, Personal loans and lines of credit, Auto loans and vehicle financing, Home mortgage loans and refinancing, Credit cards with competitive rates, and 5 more.
Security Service Federal Credit Union is best suited for San Antonio area residents and military personnel seeking credit union banking, Consumers wanting NCUA-insured deposits and competitive loan rates, Individuals who qualify for credit union membership and want lower-cost personal loans.
Key strengths: Federally insured credit union with NCUA backing provides deposit safety up to $250,000; Member-owned cooperative structure means profits benefit members through lower rates and fees; Multiple branches and ATM network across San Antonio and South Texas region. Areas to consider: Membership eligibility may be restricted to specific geographic areas or employer groups; Branch network limited to San Antonio and surrounding South Texas communities.
In the Credit Unions category, comparable providers include Advance America, BMG Money, Sun Loan Company. Each company has different strengths — compare services, pricing, and consumer complaint records to find the best fit.
Security Service Federal Credit Union holds a A+ rating with the Better Business Bureau and is BBB-accredited.
CreditDoc Diagnosis
SSFCU is a large, well-established credit union with $13B+ in assets, NCUA insurance, and BBB A+ accreditation. Credit union personal loans typically offer APRs of 7-18% — dramatically lower than online subprime lenders. The 3.5 Google rating suggests room for improvement in customer service. Best for consumers eligible for membership who want competitive banking and lending rates.
Advance America is one of the largest payday and installment loan providers in the US, operating over 1,400 stores in 29 states since 1997. BBB A+ rated but subject to a $18.5M CFPB settlement in 2012 for unfair collection practices.
Best for: Borrowers with limited credit who need fast access to small personal or installment loans under $5,000, Consumers seeking same-day funding from a physical storefront with bilingual (English/Spanish) service
BMG Money offers employer-based personal loans ($500-$12,000) with payroll deduction repayment through its LoansAtWork program. Founded 2009 in Miami. BBB A+ accredited. APRs 19.99-35.99%. Partners with government agencies, hospitals, school districts.
Best for: Government employees, hospital workers, and school district staff whose employers partner with BMG Money for payroll deduction loans, Federal employees and retirees seeking allotment-based loans with automatic repayment
Sun Loan Company is a community-based personal installment lender founded in 1988, operating 250+ locations across 7 states. Offers small loans ($100-$1,700 in TX), tax prep, and same-day funding. BBB D rating (not accredited).
Best for: Borrowers in Texas, Oklahoma, New Mexico, and other covered states who need small personal installment loans under $1,700 with same-day funding, Consumers with limited or damaged credit who need lenders that evaluate beyond just credit scores
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