Part of the First Bank chain · locations
First Bank logo

First Bank in St. Louis, MO

4.2/5

St. Louis, MO's First Bank at 11901 Olive Boulevard serves the local community with full banking services.

Data compiled from public sources · Rating from CreditDoc methodology

First Bank Review

First Bank maintains a full-service branch at 11901 Olive Boulevard in St. Louis, MO. As a standalone location, this branch provides St. Louis residents with direct access to banking services including customer service and account management.

Visit this St. Louis branch for services such as deposits, withdrawals, account inquiries, and general banking assistance. Contact the branch to speak with a representative about your financial needs and account services.

For St. Louis residents seeking a convenient banking location, bring your valid identification and account information. First Bank's Olive Boulevard branch provides straightforward banking services without unnecessary complications.

Services & Features

ATM and ITM (Interactive Teller Machine) access with virtual banking
Automated telephone banking (800-760-BANK)
Brokerage services
Business Remote Deposit and Lockbox Services
Business loans and lines of credit
Certificates of Deposit (7-month promotional rate 3.65% APY)
Check reordering and management
Credit cards
First Bank On The Go mobile app
Icon Checking Account with up to 2.60% APY
Icon High-Yield Savings Account at 2.75% APY
Mortgage lending (purchase, refinance, mortgage online platform)
Personal and Business eBanking platforms
Personal loans
Retirement Plan Services (sponsor and participant)
Wealth management services

Feature Checklist

Mobile App
Online Portal
Score Tracking
Credit Education
Personal Advisor
Identity Theft Protection

Pros & Cons

Pros

  • Competitive APY rates: Icon Checking up to 2.60% APY and Icon High-Yield Savings at 2.75% APY
  • Promotional 7-Month CD rate of 3.65% APY
  • Multiple digital access channels including Personal/Business eBanking, First Bank On The Go mobile app, and ITM virtual banking
  • Comprehensive business banking services including Remote Deposit, Lockbox Services, Receivables Online, and Retirement Plan Services
  • Multi-channel customer support via phone (800-760-BANK), online, mobile app, and in-branch
  • Sweepstakes promotion for Icon Checking account holders with branded prizes
  • Financial education resources including calculators and Financial Education Center

Cons

  • Limited geographic footprint: only operates in Missouri, Illinois, and California (no nationwide presence)
  • Some account opening and services require in-branch visits; not fully online bank experience
  • Promotional rates are time-limited and subject to change; ongoing rates not clearly disclosed on website
  • No information provided about minimum deposit requirements, monthly fees, or other account terms
  • Business banking services appear to require phone contact or branch visit rather than fully online setup

Rating Breakdown

Value
5.0
Effectiveness
3.7
Customer Service
3.8
Transparency
4.0
Ease of Use
4.5

Consumer Complaint Record

First Bank received 39 consumer complaints in the past 12 months. All complaints received a timely response from the company.

39

Complaints (12 months)

23.8%

Resolved with relief

Stable

Complaint trend

Most Common Complaint Categories

Managing an account
33.3%
Problem caused by your funds being low
14.3%
Problem with a lender or other company charging your account
11.1%

76 FDIC-insured branch locations nationwide.

Source: Consumer Financial Protection Bureau · FDIC BankFind

Frequently Asked Questions

What services does First Bank offer?

First Bank offers 16 services including Icon Checking Account with up to 2.60% APY, Icon High-Yield Savings Account at 2.75% APY, Certificates of Deposit (7-month promotional rate 3.65% APY), Personal loans, Business loans and lines of credit, and 11 more.

Who is First Bank best suited for?

First Bank is best suited for Personal customers in MO, IL, or CA seeking competitive savings and checking rates, Small business owners needing comprehensive commercial banking services including receivables and retirement plan administration, Customers wanting integrated digital and branch banking options with human banker access via ITM.

What are the strengths and weaknesses of First Bank?

Key strengths: Competitive APY rates: Icon Checking up to 2.60% APY and Icon High-Yield Savings at 2.75% APY; Promotional 7-Month CD rate of 3.65% APY; Multiple digital access channels including Personal/Business eBanking, First Bank On The Go mobile app, and ITM virtual banking. Areas to consider: Limited geographic footprint: only operates in Missouri, Illinois, and California (no nationwide presence); Some account opening and services require in-branch visits; not fully online bank experience.

How does First Bank compare to similar companies?

In the Banks category, comparable providers include Alliant Bank, Bank Northwest, Bank of Franklin County. Each company has different strengths — compare services, pricing, and consumer complaint records to find the best fit.

Quick Facts

Founded
1906
Headquarters
St. Louis, MO
BBB Accredited
No
Certifications
FDIC Insured FDIC Cert #12229
Visit First Bank

CreditDoc Diagnosis

Doctor's Verdict on First Bank

First Bank is best for customers in Missouri, Illinois, or California who want a traditional regional bank with competitive deposit rates and value in-person banking options alongside digital access. The main caveat is that this is a regional bank, not a national institution, and some services require branch interaction rather than being fully online—making it less suitable for customers seeking purely digital-first banking or those outside the three-state service area.

Best For

  • Personal customers in MO, IL, or CA seeking competitive savings and checking rates
  • Small business owners needing comprehensive commercial banking services including receivables and retirement plan administration
  • Customers wanting integrated digital and branch banking options with human banker access via ITM
Updated 2026-05-08

Similar Companies

Alliant Bank logo

Alliant Bank

FDIC-insured bank offering personal and business checking, savings, loans, mortgages, and investment services with mobile deposit capabilities.

4.3/5
BBB:

Best for: Customers seeking FDIC-insured deposits with integrated personal and investment banking services, Small to mid-sized business owners wanting dedicated business banking with personal service

Bank Northwest logo

Bank Northwest

Bank Northwest is a traditional community bank offering personal and business banking services including checking, savings, loans, and retirement accounts with both branch and online banking options.

4.3/5
BBB:

Best for: Local customers seeking relationship banking with regional institutions, Business owners and agricultural operators needing specialized business banking

Bank of Franklin County logo

Bank of Franklin County

Community-focused bank offering checking, savings, mortgages, auto loans, and modern digital banking through online and mobile platforms with 32,000 MoneyPass ATMs.

4.3/5
BBB:

Best for: Community-focused customers seeking local banking relationships and reinvestment, Parents introducing teenagers to banking with supervised spending and monitoring

Is First Bank Right for You?

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Financial Wellness Guides

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