Community Financial logo

Community Financial

4.1/5

Community Financial Services FCU is a federally chartered credit union offering checking, savings, loans, credit cards, and mortgages to members through online and mobile banking.

Data compiled from public sources · Rating from CreditDoc methodology

Community Financial Review

Community Financial Services FCU (CFSFCU) operates as a member-owned financial cooperative providing comprehensive banking services. The credit union maintains a traditional banking model with both digital and in-person access, positioning itself as a community-focused alternative to commercial banks. Founded to serve members rather than shareholders, the institution emphasizes personalized service alongside modern technology.

CFSFCU offers a broad range of financial products including deposit accounts (checking and savings), consumer loans (auto, personal, HELOC), credit cards with balance transfer options, and mortgage services for home purchase and refinance. Members access accounts through online banking, a mobile app (TouchBanking), bill pay functionality, and remote deposit capture. The credit union participates in the Allpoint ATM network, providing surcharge-free access to 43,000 ATMs worldwide.

00% APR. As a credit union, CFSFCU distinguishes itself through member ownership structure, not-for-profit status, and emphasis on personalized service. The organization provides digital conveniences modern consumers expect while maintaining accessible customer service via phone (908-245-1650).

The recent website redesign signals ongoing investment in user experience. 9% APR indicate competitive positioning in the credit card market. CFSFCU is a legitimate federally insured banking institution suitable for members seeking traditional banking services with digital convenience.

The credit union model provides member-centric governance and typically lower fees than commercial banks. However, prospective members should verify membership eligibility requirements, as credit unions typically restrict membership by geography, employment, or affiliation. Loan approval remains subject to credit review and stated restrictions.

Services & Features

Bill pay functionality for paying bills online
Credit cards with balance transfer options (5.9% APR promotional)
E-statements and paperless account management
Home equity lines of credit (HELOC as low as 8.75% APR)
Lost/stolen card reporting (debit: 1-800-554-8969, credit: 1-855-519-9552)
Mobile banking app (TouchBanking) with online enrollment
Mortgage services (purchase and refinance programs)
New auto loans (as low as 5.75% APR)
Online banking with account balance checks and activity viewing
Remote deposit capture using smartphone camera
Surcharge-free ATM access through Allpoint network (43,000 ATMs)
Used auto loans (as low as 6.25% APR)

Feature Checklist

Mobile App
Online Portal
Score Tracking
Credit Education
Personal Advisor
Identity Theft Protection

Pros & Cons

Pros

  • 43,000 surcharge-free ATMs through Allpoint network worldwide
  • Mobile app with remote deposit capture feature for check deposits via smartphone
  • Online bill pay integrated into online banking platform
  • Competitive auto loan rates (5.75% APR for new auto, 6.25% APR for used auto)
  • Balance transfer credit card option starting at 5.9% APR
  • Full-service mortgage programs for purchase and refinance
  • Mobile-first digital banking with TouchBanking app available on iOS and Android

Cons

  • No information on website regarding membership eligibility or account opening requirements
  • Limited transparency on fees, minimum balance requirements, or account terms
  • Credit card APR range (18.00% standard rate) reflects standard market rates with no competitive advantage shown
  • Website lacks details on customer service availability, response times, or support quality
  • No information on deposit insurance coverage limits or NCUA membership details

Rating Breakdown

Value
5.0
Effectiveness
3.7
Customer Service
3.7
Transparency
4.0
Ease of Use
4.2

Mortgage Lending Transparency

Community Financial processed 2,060 mortgage applications in 2023, approving 80% of applicants across 3 states.

2,060

Applications

80%

Approval Rate

$121K

Avg Loan

3

States Served

Approval Rate by Applicant Income

Under $50K
58.5%
$50K–$100K
79.4%
$100K–$200K
88%
Over $200K
92.1%

Based on 2,060 applications. Income in thousands (reported by applicant).

Top Lending States

Michigan 1,928 apps · 71.7%
Florida 3 apps · 0%
Tennessee 1 apps · 0%

Source: CFPB Home Mortgage Disclosure Act (HMDA) Data, 2023. Applications include originated, approved, and denied loans.

Frequently Asked Questions

Is Community Financial legitimate?

Yes. Community Financial is a registered company, headquartered in ,, founded in 1951.

How long does Community Financial take to show results?

Membership approval and account opening typically takes 1-3 business days. Loan decisions are usually faster than traditional banks.

Quick Facts

Founded
1951
Headquarters
,
BBB Accredited
No
Certifications
NCUA Insured Charter #68631
Starting Price
Contact provider
Setup Fee
None
Money-Back Guarantee
No
Visit Community Financial

CreditDoc Diagnosis

Doctor's Verdict on Community Financial

Community Financial Services FCU is best for members seeking comprehensive banking services with digital convenience and competitive loan rates typical of credit unions. The main caveat is that credit union membership typically requires eligibility verification (geographic, employment, or affiliation-based), which the website does not detail—prospective customers must verify membership requirements before applying.

CFPB Transparency Report

Public data from the Consumer Financial Protection Bureau

Issues Resolved
100%
Timely Responses
98%

Source: consumerfinance.gov | Last checked 2026-05-09

Best For

  • Members seeking digital banking convenience with traditional credit union service
  • Consumers with good credit looking for competitive auto loan and balance transfer rates
  • People needing surcharge-free ATM access across a large national network
  • Homebuyers interested in mortgage products with personalized credit union service
Updated 2026-05-09

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